Receptionist / Administrative Coordinator

JOB POSTING

HR Consulting Solutions is an international executive search firm that has been retained by Window World of Paducah to conduct a search for a dedicated Receptionist/Administrative Coordinator. Below is the job description outlining the expectations of this role. If interested and qualified, we would love for you to apply for the position via Indeed or on our website at https://hrconsulting.llc/careers/.

MEET WINDOW WORLD OF PADUCAH
Headquartered in Paducah, KY, Window World of Paducah is one of over 200 locations of Window World, Inc. Owned and operated by Mike Troutt, Window World of Paducah serves a myriad of counties in Kentucky and Illinois such as Ballard, Caldwell, Calloway, Carlisle, Crittenden, Fulton, McCracken, and more. Our business has succeeded in maintaining a strong family-feel with an unwavering commitment to world-class safety standards and customer service with competitive compensation and benefits. We are continuing to grow and are currently in need of a full time Receptionist/Administrative Coordinator for our Paducah, KY office.

POSITION SUMMARY
The Receptionist/Administrative Coordinator will greet, assist, and provide direction and information to clients, visitors, and other guests of the organization. This is a full time position with a work schedule of Monday - Friday from 7:30am - 4:30pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets all clients, visitors, and guests as they enter the facility; determines the purpose of each person’s visit, then directs or escorts them to the appropriate location.
• Answers, screens, and directs phone calls to other staff; takes messages when needed.
• Interacts with customers via telephone, email, and online chat to provide support and information on assigned products or services.
• Executes general administrative and clerical support duties, such as filing and recordkeeping.
• May assist CFO with various accounting functions such as accounts payable tasks.
• Schedules service appointments and ensures all appointments made by call center are properly scheduled.
• Ensures the sash/parts/screens list is updated for service scheduling.
• Confirms all sales estimate appointments, prints daily paperwork, and creates folders to house all sales information and literature.
• Facilitates service issues, ensuring matters are directed to the Operation Manager.
• Receives mail, documents, packages, and courier deliveries on behalf of staff, then delivers or distributes items as appropriate.
• Mails thank you letters and other miscellaneous correspondence.
• Maintains office files; implements an efficient system for other staff to access files and records.
• Serves as a backup to warehouse personnel as needed.
• Participates in weekly office meetings.
• Completes basic office cleaning tasks, sharing this responsibility with others on a rotating basis.
• Other related duties as necessary or assigned.

• High School Diploma or equivalent
• 1+ years of experience working in prior customer service roles.
• Previous Accounts Payable experience preferred but not required.

• Excellent verbal and written communication skills.
• Remarkable interpersonal and customer service skills.
• Proficient in Microsoft Office Suite or related software.
• Superior organizational skills and attention to detail.
• Basic understanding of clerical procedures and systems, such as recordkeeping and filing.
• Ability to work independently.
• Flexible, dependable, and adaptable.

• Valid driver’s license and reliable transportation to/from the office.
• Able to pass a pre-employment drug screen and a thorough criminal background check.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds occasionally.
• Must be able to access various departments of a given location.

• Competitive salaries and benefits offerings
• Generous Paid Time Off (PTO)
• Medical/dental/vision/life insurance, and other miscellaneous voluntary insurance options
• 401k matching program
• Great work/life balance, because that’s important for all of us!

Window World of Paducah, LLC (WWOP) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. WWOP is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions at WWOP are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. WWOP will not tolerate discrimination or harassment based on any of these characteristics.

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Our company is committed to the principle of equal employment opportunity for all employees and applicants, providing everyone with a work environment free of discrimination and harassment. All employment decisions within our organization are based on business needs, job requirements and individual qualifications, without regard to age, race, color, religion, sex, gender, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.