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Receptionist & Client Experience Coordinator

icon building Company : Emergent Method
icon briefcase Job Type : Full Time
icon geo-alt Baton Rouge, La

Job Description - Receptionist & Client Experience Coordinator


Emergent Method is seeking a highly motivated, results-oriented administrative professional to serve as Receptionist & Client Experience Coordinator. As a member of the firm’s administrative team, this individual plays a key role in delivering a professional, seamless, and well-organized office and client-facing experience while providing administrative and operational support, serving as the first point of contact for clients and visitors and setting the tone for each experience.

The ideal candidate brings administrative experience, exceptional customer service skills, sound judgment, and professional, effective communication in client-facing interactions. This role requires excellent organizational skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment. This is a full-time, on-site position based in Baton Rouge, Louisiana.

Key responsibilities include, but are not limited to, the following:
Front Desk & Client Experience
  • Serve as the primary front-office and reception point of contact for the firm, representing Emergent Method in all client and visitor interactions
  • Greet and host clients and visitors in a friendly, professional, and courteous manner
  • Answer incoming phone calls, route calls appropriately, take messages, and provide general information
  • Manage visitor flow and ensure a positive, high-quality client experience from arrival to departure
Conference Room & Meeting Management
  • Manage shared office calendars, conference room scheduling, and meeting logistics
  • Prepare conference rooms for meetings, including room setup, technology readiness, catering coordination, and refreshments
  • Support in-house and off-site meetings by preparing materials, coordinating logistics, and assisting with follow-up as needed
  • Proactively anticipate meeting and client needs and address issues before they arise
Office Operations & Administrative Support
  • Oversee daily office operations, including opening and closing the office, maintaining organized and well-stocked common areas, and coordinating deliveries
  • Pack, unpack, and organize meeting and event materials
  • Run errands and support general office operational needs
Team Support
  • Provide proactive and responsive administrative and operational support to internal clients across the firm
  • Maintain documentation, checklists, and standard operating procedures related to front-office and administrative responsibilities
  • Assist with internal events, including setup and breakdown, in coordination with the events and/or operations team
  • Support administrative continuity by following established procedures and contributing to process improvements
Minimum qualifications include:
  • Three or more years of experience in reception, office administration, customer service, or similar administrative support roles preferred
  • Completion of a post-secondary educational degree
  • Ability to work on-site Monday through Friday during standard business hours (8:00 am—5:00 pm), with flexibility to adjust hours as needed for specific engagements or meetings
  • Strong customer service mindset with the ability to anticipate client and team needs
  • Comfortable interacting with executives, clients, and internal teams
  • Excellent organizational, time management, and multitasking skills with strong attention to detail
  • Professional verbal and written communication skills
  • Positive, proactive attitude dedicated to delivering a high-quality client and office experience
  • Comfortable with technology and experience with Microsoft Office Products, specifically Outlook and calendar management
  • Comfortable working in a client-facing role and supporting multiple priorities simultaneously
  • Ability to perform the physical requirements of the role, including standing for extended periods, moving materials, and lifting items up to 30 pounds, with or without reasonable accommodation
Why Emergent Method?
At Emergent Method, we have a culture you won’t find anywhere else. We offer a flexible and fun environment where each team member can create their own success by challenging themselves, learning new skills, and contributing toward exciting projects that impact the communities we serve. We trust our teammates, believe in their talents, and celebrate their successes. We’re just as serious about developing our team and fostering a supportive, encouraging environment as we are about doing quality work for our clients.

Our team shares a vision of being singular, unequaled, and extraordinary. While being a part of the Method often means going outside of your comfort zone, leaning into discomfort, thinking outside of the box, and being part of a collaborative and dynamic team, it will ultimately lead to unparalleled personal and professional growth. You’ll catch us hanging out on the weekends, having monthly happy hours, throwing great office parties and events (both virtual and in-person), and planning a variety of after-work get-togethers because we enjoy being around each other.

Whether in our Baton Rouge headquarters, or working remote throughout the U.S., we’re constantly communicating, chatting on Slack, and staying as connected as ever — no matter where we are. We are committed to our employees the same way they are committed to us, and we trust our team to get the job done, whether in the office or working from home.

Beyond our focus on culture, we offer the following benefits to our team:
  • Competitive salary and bonuses
  • Monthly technology and wellness stipends
  • Comprehensive healthcare benefits
  • Flexible work hours and working environments, including unlimited time off
  • Top-of-the-line tools and technology equipment
  • Frequent care packages and gift cards to spoil our employees
  • Financial support and time off for training, conferences, certifications, and other opportunities for professional growth and development
Background
Emergent Method is a nationally recognized management consulting firm focused on developing and implementing plans, programs, and initiatives that result in transformative impact. We are focused on strengthening our clients’ skills, capacity, and resources to support them in creating unique and valuable experiences for their stakeholders.

With an uncommonly high degree of ownership in the work we do, our team thrives on solving complex challenges, delivering solutions built to last, and driving transformational growth.

We work from the inside out — fully engaged with our client teams and invested in their success. Their most pressing challenges and opportunities become our own. Our flexible, adaptable approach allows us to work seamlessly as trusted advisers, embedded team members, or both, to support client needs, using every engagement as an opportunity to deliver powerful results, together. 

Our expertise travels well to all markets and benefits all sectors, allowing us to work wherever there’s a good client fit. Our consultants have significant experience working across a wide range of industries and in the private, public, and nonprofit sectors. We successfully work within the bounds of both large-scale projects that may span years as well as short-term, time-sensitive efforts.

Our integrated, interdisciplinary team of consultants brings an expansive range of skillsets and experience to power a broad scope of services and solutions. Whether you are looking to develop or implement a new strategy, brand, marketing or communication campaign, IT system, program, or a unique and innovative project, we stand ready to be your partner.

For more information, visit emergentmethod.com.

Emergent Method and associated entities are equal opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.
 
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