Receptionist - Clinic

Come be a part of the GCH team! GCH is not only named one of the Top 100 Critical Access Hospitals in the nation, but was recently named one of the TOP 20. We pride ourselves on our excellent patient care and exceptional staff, and we are looking to add to our team!

GCH is dedicated to providing our employees not just a job, but a career where they can grow and have their voices heard. GCH offers an extensive benefits discount including:

• Professional Development Packages (shared governance committees, tuition reimbursement, & education/licensure assistance)
• Competitive compensation
• For benefit eligible positions - generous PTO, full benefits package, IPERS, and employee discounts for GCH & Clinic services
• Work/Life Balance Perks (free fitness center membership, discounted personal training, discounted meals, & EAP)

Guthrie County Hospital has an opening for a Full Time Clinic Receptionist.

Shift is Monday through Friday 7:30am - 4:00pm

Compensation:  $17.00 per hour to $22.00 per hour DOE.

JOB SUMMARY: Responsible for conducting timely admissions for all patients in a professional manner. Responsible for scheduling appointments, coordinating workflows, providing clerical support, and performing responsibilities that maintain accurate and effective processes in the clinics.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Answer the telephone in a prompt, polite, and professional manner and direct calls to the appropriate staff.
• Give the best possible first impression by greeting all patients, visitors, guests, and employees and acknowledge each individual upon entry and exit.
• Demonstrate positive professional customer service in all patient, staff, and visitor contacts.
• Maintain patient records in electronic health record by scanning patient reports and records in a timely fashion.
• Demonstrate professional, appropriate, effective, and tactful written, verbal, and nonverbal communication with patient, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinic image.
• Assist with incoming and outgoing mail, faxes, copying, filing, and all other clerical work as requested.
• Gather, verify, and process referrals, authorizations, and pre-certifications by working closely with providers, patients, and payors.
• Pre-admit and admit patients by gathering all insurance and demographic information.
• Update patient information at each visit.
• Collect copays and payments or directs private pay customers to Billing to set up a payment plan.
• Order and maintain office supplies for the clinic. 
• Acknowledge patient rights on confidentiality issues, maintain patient confidentiality at all times, and follow HIPAA guidelines and regulations.
• Participate in the staff development activities and orientation as requested.
• Proactively act as patient advocate, responding to and working to resolve patient concerns.
• Perform other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

 QUALIFICATIONS:

• High School diploma or equivalent
• One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
• Effective communication skills, verbal and written
• Good organization skills with ability to meet deadlines
• Knowledge of medical terminology, ICD-10, and CPT codes
• Working knowledge of multiple computer programs