Receptionist - Evening and Weekend

Job Type - Part-time (20 hours a Week)

• Monday – 4:00 pm–7:00 pm
• Tuesday – 4:00 pm–7:00 pm
• Wednesday – 4:00 pm–7:00 pm
• Thursday – 4:00 pm–7:00 pm
• Friday – 4:00 pm–7:00 pm
• Saturday – 8:00 am–2:00 pm

Description: Under the direction of the AVP of Health Center Operations, the Patient Services Evening and Weekend Receptionist is responsible for providing exemplary customer service, accurately directing patients to the correct area of the organization, properly handling the cab voucher process, overseeing the Patient document sign-in and sign-out workflow, and responsible for closing the receptionist station daily.

Representative Duties

Close the Receptionist Station Daily according to established clinic hours

• Overhead Paging Announcement before engaging Alarm
• Handling of the Security Access Point for the buildings' Rear Access Doors
• Oversight of the Patient Document Pickup Area
• Proper handling of all aspects of the Patient Cab / Travel process requests that are approved
• Securing all Confidential Information at the End of Each Shift in Locked Cabinets
• Maintaining a well-kept shared space with the Daytime Receptionist
• Any additional projects that may be deemed necessary for this position

Provide excellent customer service

• Greet each patient, coworker, and visitor with a smile and a welcoming, professional manner
• Give patients clear directions to the relevant waiting area
• Provide clients with correct and accurate information regarding FCHC services and providers
• Ask for input from team colleagues if you are unsure of the correct response to inquiries
• Refer unusual or difficult situations to a supervisor
• Actively build good working relationships with colleagues and providers. Be an active, productive, and responsible member of the Patient Services team
• At all times, maintain patient confidentiality, speak in quiet tones at the desk with colleagues and clients
• Behave appropriately for a highly visible position
• Be discreet when obtaining sensitive information from clients

Meets Agency Participatory Expectation

• Adheres to all agency and departmental policies and procedures
• Participates in quality assessment and improvement activities as requested
• Adheres to the highest principles of patient and client confidentiality
• Adheres to established safety policies, procedures, and precautions; identifies potential or actual unsafe situations in the environment and takes measures to rectify the situation
• Attends all required meetings, in-services, and professional trainings
• Maintains professional competence necessary to perform job responsibilities; maintains and provides the agency with records of continuing education activities
• Serves on agency committees and in professional organizations when requested

Performs other related duties as requested

• High School Diploma or GED required
• Successful customer service background
• Basic Computer experience required
• Calm, patient, and understanding manner
• Strong attention to detail
• good organizational skills
• Bilingual Spanish/English also preferred
• Experience working with an ethnically, culturally, and racially diverse work staff preferred
• Ability to work harmoniously with diverse groups of individuals

Physical Requirements:

Ability to meet the following physical requirements with or without reasonable accommodations:

• Sit at a computer station for extended periods
• Ability to keyboard for extended periods

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.