Receptionist - Evenings

The Receptionist is the first point of contact for residents, families, visitors, vendors, and staff at the skilled nursing facility. This role is responsible for creating a welcoming and professional environment while ensuring the safety, security, and confidentiality of the facility. The Receptionist provides clerical and administrative support and plays a key role in communication and customer service.

Essential Duties and Responsibilities

• Greet residents, family members, visitors, and vendors in a courteous and professional manner


• Answer and route incoming phone calls promptly and accurately


• Monitor and enforce visitor sign-in procedures in accordance with facility policy


• Communicate visitor arrivals to appropriate departments or staff


• Maintain resident and facility confidentiality in compliance with HIPAA regulations


• Provide general information regarding facility services, visiting hours, and policies


• Assist with clerical tasks such as copying, filing, data entry, and correspondence


• Notify appropriate personnel of emergencies, concerns, or unusual situations


• Maintain cleanliness and organization of the reception area


• Take photos of all new admissions and enter them into the electronic medical record

Qualifications

• High school diploma or GED required


• Strong communication and interpersonal skills


• Ability to multitask and remain calm in a fast-paced environment


• Proficiency with basic office equipment and computer applications (phones, fax, copier, email)


• Professional appearance and demeanor

Knowledge, Skills, and Abilities

• Strong customer service orientation with compassion and patience


• Ability to maintain confidentiality and exercise discretion


• Dependability, punctuality, and reliability


• Ability to work independently and as part of a team

Physical Requirements

• Ability to sit or stand for extended periods


• Ability to communicate effectively in person and by telephone

Work Environment

• Skilled nursing and long-term care facility


• Frequent interaction with residents, families, staff, and the public