Receptionist (Fac)

The primary responsibilities of the Medical Receptionist include:

• Welcomes and greets all patients and visitors in person and over the phone, utilizing AIDET.


• Answers the phone in a polite and courteous manner
  
  
  
  • Process phone messages and relays to appropriate staff person or provider
  
  
  • Screens and transfer calls accordingly
  
  
  
  


• Responsible for keeping the reception area clean and organized


• Registers new patients and updates existing patient demographics by collecting detailed patient information including appropriate forms, personal and financial information
  
  
  
  • Assists in obtaining pertinent information to register patient and attaches proper means to document patient identity
  
  
  • Assembles patient medical record forms and prepares patient identification
  
  
  
  


• Facilitates patient flow by notifying the medical assistant of patient’s arrival, being aware of delays, and communicating with patients and clinical staff


• Protects patient’s confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended


• Adheres to medical-legal requirements when answering correspondence and inquiries.
  
  
  
  • Maintains and controls the release of information to authorized persons only
  
  
  • Prepares records of correspondence according to clinic needs.
  
  
  
  


• Schedule outpatient appointments and procedure appointments


• Patient Portal Support


• Use eCW telephone encounter for patient communication


• Review future schedules for account completion


• Checks patients out and collects copays, balances and payment plans


• Facilitates the staff routing of incoming faxes appropriately


• Tracks outgoing referrals to confirm scheduling


• Provides backup for Office Assistant


• Timely action maintaining eCW “Jelly Beans”


• Responsible for active monitoring of the patient cancellation list


• All other job duties as assigned