Receptionist - Family Wellness

Your experience matters  

Highpoint Health – Winchester with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier ^®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve. 

More about our team  

At Highpoint Family Wellness – Monteagle, our close-knit primary care team works together to provide quality, compassionate care to the community we serve. We're looking for a collaborative, organized individual who can support our providers and staff, strengthen communication, and help keep daily operations running smoothly while contributing to a positive experience for our patients.

How you’ll contribute  

A Receptionist who excels in this role: 

• Greet patients and visitors with a friendly, welcoming, and professional attitude, creating a positive first impression.

• Manage multi-line phone systems, directing calls and messages to appropriate staff.

• Perform patient check-in and check-out procedures while maintaining accurate patient information.

• Process medical records requests, incoming mail, and electronic faxes.

• Create and route patient cases for prescription refills, clinical questions, and other patient needs.

• Utilize Athena EMR to manage patient information, communications, and daily administrative workflows.

• Collect copays, process outstanding balances, and assist with basic cash-handling responsibilities.

• Coordinate with providers and clinical staff to ensure timely communication and efficient patient service.

• Maintain an organized front-desk environment while supporting smooth daily clinic operations. 

What we’re looking for 
Applicants should have a high school diploma or equivalent, preferred. Additional requirements include: 

• Previous medical office, receptionist, or healthcare administrative experience preferred.

• Basic knowledge of medical terminology and medical office workflows preferred.

• Strong customer service and interpersonal skills with a friendly, outgoing, and approachable personality.

• Ability to independently manage front-desk responsibilities in a busy clinical environment.

• Strong organizational, multitasking, and communication skills.

• Comfortable using electronic medical records and computer-based systems; Athena experience is a plus.

• Ability to handle patient concerns professionally, maintain confidentiality, and work collaboratively with clinical staff.

• Dependable, adaptable, and available to work the established Monday–Friday schedule.

Schedule: Full-Time, Monday–Thursday 8:00am – 5:00pm, & Friday 8:00am-4:00pm

Location: Highpoint Family Wellness – Monteagle, TN

Why join us 

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:   

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees. 
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.  
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match. 
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs). 
• Professional Development: Ongoing learning and career advancement opportunities.  

More about Highpoint Health – Winchester with Ascension Saint Thomas

Highpoint Health – Winchester with Ascension Saint Thomasis fully accredited by The Joint Commission and, together with the Sewanee campus, has earned The Joint Commission’s Gold Seal of Approval® and the American Stroke Association’s Heart-Check mark for Acute Stroke Ready Hospital Certification, reflecting its commitment to providing high-quality stroke care close to home.

EEOC Statement 

“Highpoint Health – Winchester with Ascension Saint Thomas is an Equal Opportunity Employer. Highpoint Health – Winchester with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.”