Receptionist / Front Desk Associate

Title:

Receptionist / Front Desk Associate

Reports To:

Office Manager / General Manager

Position Summary

The Receptionist serves as the first point of contact for members, guests, and visitors, providing a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling communications, and supporting administrative functions to ensure seamless daily club operations.

Key Responsibilities

• Greet members, guests, and visitors in a friendly and professional manner


• Answer and direct incoming phone calls promptly and courteously


• Assist members with general inquiries, reservations, and club information


• Manage front desk area, ensuring it remains organized and presentable


• Receive and distribute mail, packages, and deliveries


• Maintain accurate records, logs, and basic member information


• Support administrative tasks such as data entry, filing, and document preparation


• Coordinate with departments (golf, tennis, dining, fitness, etc.) to assist member needs


• Handle member concerns or direct them to the appropriate department


• Assist with event sign-ups, reservations, and check-ins as needed


• Monitor clubhouse traffic and ensure proper guest sign-in procedures

Qualifications

• High school diploma or equivalent required


• Previous customer service or front desk experience preferred


• Strong communication and interpersonal skills


• Professional appearance and demeanor


• Ability to multitask and remain organized in a fast-paced environment


• Proficiency in Microsoft Office (Outlook, Word, Excel)


• Experience with club management systems (e.g., Jonas) is a plus

Core Competencies

• Exceptional customer service and member-focused attitude


• Strong attention to detail and organizational skills


• Reliable and punctual


• Ability to handle sensitive information with professionalism


• Team-oriented with a positive, can-do attitude

Work Environment & Expectations

• Primarily stationed at the front desk of the clubhouse


• May require standing for extended periods


• Flexible schedule, including weekends, holidays, and peak club hours

 culture:

“Our Receptionist helps set the tone for a welcoming club experience—ensuring every interaction is a ‘hole-in-one’ for our members.”