Receptionist (Full-Time)

LBPM+Fairgrove is seeking a friendly, organized, and customer-focused Receptionist to serve as the first point of contact for our guests, clients, and employees. This role is responsible for providing exceptional customer service by greeting visitors, answering inquiries, managing communications across multiple channels, and supporting daily administrative operations. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced environment.

The Receptionist serves as the first point of contact between guests and the organization, ensuring every interaction is welcoming, professional, and efficient.

Full-Time Position Hours: 40 hours per week

Compensation: $20.00 per hour

Role and Responsibilities

• Greet visitors and direct them to the appropriate department or staff member. 
• Answer and manage a high volume of incoming phone calls in a courteous and timely manner. 
• Respond promptly to guest inquiries through multiple communication channels, including the ticketing system, website chat, email, service requests, and phone calls. 
• Assist with resolving customer inquiries by identifying needs, providing accurate information, and following up to ensure customer satisfaction. 
• Provide introductory information and assistance to new clients and visitors. 
• Maintain a clean, organized, and professional reception area. 
• Receive, sort, and distribute incoming mail and packages. 
• Process invoices, scan documents, schedule courier services, and distribute vendor checks. 
• Perform general administrative and clerical support as needed. 
• Collaborate with team members and assist with additional office duties to support daily operations. 

Qualifications

• High school diploma or equivalent required. 
• Previous experience in customer service, reception, or an administrative support role. 
• Experience handling customer inquiries and resolving issues professionally. 

Preferred Skills

• Excellent verbal and written communication skills. 
• Strong customer service and interpersonal skills with a professional demeanor. 
• Ability to multitask, prioritize responsibilities, and manage time effectively. 
• Strong organizational skills and attention to detail. 
• Ability to analyze and resolve problems independently. 
• Proficiency with Microsoft Office and standard office equipment. 
• Bilingual in Spanish is a plus.