Receptionist II

Address

We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:         

The incumbent has frequent contact with customers, loan officers, secretaries, and other departments of the Bank. Contacts are face-to‑face and by telephone. Important qualities for this position are strong interpersonal skills with the ability to communicate with customers and provide outstanding customer service in person or on the phone.

ESSENTIAL FUNCTIONS:

• To provide receptionist and some secretarial services to the department and respond to customer needs for banking services.
• Will learn and also perform some duties of a lending assistant, which could include, but are not limited to data entry; making advances and payments on loans, transferring money between accounts, working to reduce collateral/ credit exceptions, scanning loan documents, and light correspondence. 
• Other duties may also include data entry for monthly retail reports and customer shop reports and maintaining equipment and supply stock for departments. 
• Must actively participate in Customer Service First sales and service culture, support the values of the organization and follow established company policies and procedures.

MINIMUM QUALIFICATIONS: 

• Requires above average communication skills, some mathematical and general business knowledge normally acquired by a high school graduate. 
• Eighteen to thirty-six months clerical experience and working knowledge of Excel and Word are required.
• Banking experience is preferred.
• The following qualities of performance are the most important to this particular job: good customer relation skills, telephone etiquette, initiative, reliability, flexibility, quality work, confidentiality, and professional demeanor.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)