Receptionist, Medical

LOCATION: Wayne County Healthy Communities - Wayne, MI 48184

POSITION SUMMARY: The Medical Receptionist position, offered by SEMHA at the Wayne County Healthy Communities clinic will facilitates the administrative duties involved with coordinating patient and physician schedules as well as bookkeeping, file management and office organization. The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look patients in the eye and provide personalized service.

ESSENTIAL FUNCTIONS:

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone, answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in a timely fashion with the ability to multitask.
• Call patients to remind them of upcoming appointments and to help them schedule testing for off­ site services
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Comforts patients by anticipating patients' anxieties; answering patients' questions, maintaining the reception area.
• Ensure s availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating persona l and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges: controlling credit extended to patients; filing, collecting, and expediting third-party claims
• Notifies medical assistants and other clinical staff when important shipments (e.g. vaccines) arrive.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

JOB QUALIFICATIONS:

• Can answer phone calls promptly and answer multiple phone lines
• Able to speak to angry patients in a calm manner and diffuse tense situations
• Work with providers and clinical staff to coordinate care for patient
• Valid driver license and reliable transportation is required

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required
• Medical Assistant Certificate preferred

JOB PRBREQUISITES:

• Must have excellent written & verbal skills
• Must have basic understanding of medical terminology.
• Must have basic understanding of patient charges and insurance information.

ADDITIONAL RESPONSIBILITIES:

• Responsibility for maintaining records, reports, deadlines.
• Responsibility of knowing how office machine/equipment must be operated
• Physical demands/ emotional demands and any other demands usual or unusual.

Salary: $16 - $20 hourly (based on experience and qualification)

Employment Type: Full-Time

Classification: Non-Exempt

Benefits:

• Health, Dental, and Vision insurance
• Paid time off and Holidays
• 403b (Retirement plan)
• Various Voluntary Benefit Option

Application Deadline: November 16, 2026.

Please contact SEMHA HR Department @ (313) 873-6500 if you need assistance to upload resume, cover letter, and/or make application online.