Receptionist - Moss Point

Description

Position Overview

The Receptionist is the first point of contact for the Agency and ensures that all calls and visitors are handled in a professional, courteous manner. He/She answers all incoming telephone calls in a professional manner and routes calls or relays messages accordingly. The Receptionist assists with a variety of administrative tasks including copying and faxing; sorting and distributing mail; organizing conference and meeting room reservations; and scheduling appointments.  

The Receptionist handles the responsibilities of the Food Pantry by obtaining the necessary documents from clients, determining eligibility, and distributing food. The Receptionist keeps the front desk, lobby, and food pantry tidy and presentable with all necessary material and supplies that are needed. 

Physical Demands

Work involves sitting with frequent requirements to move about the office and the facility. Work involves using repetitive motions of the wrists, hands and/or fingers while operating standard office equipment. Must be able to perceive the nature of sound at normal speaking levels with or without correction. Must be able to be active for extended periods without experiencing undue fatigue.

Mental Demands

Must demonstrate good communication and speaking skills to receive and give information in person and by telephone. Must demonstrate strong written and verbal communication skills. Must have the ability to work under pressure and meet deadlines. 

Attention to detail and the ability to multi-task in complex situations is required.  

Special Demands

Must possess superior customer service skills and professional etiquette. Must possess proficient knowledge and ability to use a computer (must be keyboard proficient) and other office technology (i.e. telephone, fax, etc.). Must have intermediate knowledge and skill in using MS Office. Must understand the fundamentals of automated data processing, and be able to quickly gain a detailed understanding of complex computerized and non-computerized information.

Requirements

Education

High School diploma or equivalent required. 

Experience

Previous experience as a receptionist preferred. Experience using a multi-line phone system preferred.