Receptionist - Opportunity to Make a Difference

Goodwill Industries of Greater New York and Northern New Jersey, Inc.

Job Description Form

General Purpose:

Responsible for representing the organization in a professional manner at all times, monitoring the access of participants and guest, and distributing transportation fare to participants.

Essential Functions:

· Greet all visitors with professionalism, announce their arrival, and direct them to the appropriate staff or facilities. Manage traffic flow in the front desk and report unethical conduct.

• Review participants calendar and direct them to assigned activity.
• Distribute metro cards to participants as needed, assuring that they are secured at all times and properly accounted for on the Transportation Log.
• Assist in inputting all participants information to whom metro cards were distributed on Goodwill Tracking data base daily
• Maintain accurate records reflecting the total number of metro cards at site and report any discrepancies to supervisors
• Correspond with agencies transporting our clients, arrange daily to and from transport and other transport, (e.g. for lab-work, for new clients, etc.). Arrange transportation with Upward Mobility as well as verify transportation authorization for daily appointments
• Monitor petty cash balance, process paperwork required for reimbursements. Distribute cash to staff and program participants accordingly, monitor cash usage/collect receipts, maintain records of all petty cash spent in program, assist accounting department with PROS yearly cash audit, travel to bank to manage deposits and cash checks
• Monitor supply and demand of office supplies and kitchen supplies, order supplies as needed. Create requisition/check request/Purchase Order and request for office supplies with all required signatures, distribute supplies accordingly.
• Maintain and ensure HIPAA confidentiality of records daily, serve as back-up compliance liaison for the PROS program and submit transportation authorizations Medicaid and other managed care programs
• Monitor daily participant attendance and communicate to program staff any participant absences for follow up

• Answer phones in a business like manner, transfer calls to appropriate contact, or take messages accurately
• Enter program participant daily attendance into electronic health records.

Additional duties as assigned by supervisor

Qualifications/Basic Job Requirements:

· Post High School education and two years clerical or receptionist experience required.

· Bilingual preferred.

· Must be a people oriented individual with excellent interpersonal skills and professional appearance and demeanor.

· Must be able to work with a diverse client population and maintain a professional demeanor at all times.

· Knowledge of Microsoft Word, Excel, and databases required. Able to type 25-30 wpm.

· Must be detailed oriented and able to work in fast paced work environment.

· Must be flexible and able to respond to the changing needs of the program.

Scope of Responsibility & Positions Supervised:

Maintains confidentiality of customer information and records.