Receptionist Other Staff

Essential Functions

• Manages the telephone and switchboard:
  
  
  
  • Operate paging/telephone system as required
  
  
  • Answers calls timely and courteously.
  
  
  • Directs calls promptly and accurately.
  
  
  
  


• Assists visitors upon arrival to the facility:
  
  
  
  • Greets visitors upon entry to the building courteously.
  
  
  • Assists those visitors by giving directions or contacting the person they have come to visit.
  
  
  • Ensure all visitors/vendors sign in
  
  
  
  


• Demonstrates customer service skills in every interaction via phone or in person
  
  
  
  • Greets people effectively.
  
  
  • Offers assistance.
  
  
  • Maintains a neat and orderly work area.
  
  
  • Demonstrates awareness of environment and focuses attention on the front entrance.
  
  
  
  


• Performs other clerical duties as assigned:
  
  
  
  • Assists the administrator or others with special tasks or projects.
  
  
  • Performs duties related to mail handling and filing as needed.
  
  
  • Prepares informational packets, brochures, etc. that are maintained in the front area for visitors.
  
  
  • Assist with administrative duties as directed (including typical filing, posting accounts, data entry, etc)
  
  
  • Order supplies, as directed.
  
  
  • Attend in-service education programs in order to meet facility educational requirements.
  
  
  • Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.
  
  
  • Maintain confidentiality of resident and facility records/information.
  
  
  • Protect residents from neglect, mistreatment, and abuse.
  
  
  • Protect the personal property of the residents of the facility.
  
  
  • Others as directed by the supervisor or administrator.