Receptionist- Outpatient/Brent Lane

The Receptionist-Registration will perform a variety of data entry and patient flow management functions for outpatient departments in the facility. It is the responsibility of the registration representative to check in accurately, collect patient demographic information, and utilize the patient tracking tool to manage workflow. Under the direction of the patient access manager, he/she is responsible to follow all registration and admitting policies and procedures. Performs a variety of admitting/administrative tasks to accurately document the admission of patients of all ages to the Hospital. Acts as a resource in providing all customers with the highest level of service. Enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.

• Acts as the initial greeter for all patients/visitors entering the facility.
• Completes all check in processes in a professional, accurate and customer–oriented timely manner.
• Obtains information from patient to best assist them through registration or to their destination for service.
• Distributes any required handouts to patients or their representative.
• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms.

Minimum Education
 

• High School Diploma or Equivalent Required

Minimum Work Experience
 

• 6 months face-to-face customer service experience Required