Receptionist (Referral coordination)

Job Summary:
Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus.

Benefits:

• Health Insurance


• Dental & Vision


• Life Insurance


• IRA


• Paid Time Off (PTO)

Responsibilities:

Front Desk / Reception:

• Check patients in and out


• Provide new patients with forms and applications


• Scan insurance cards and update as needed


• Check insurance eligibility before appointments are scheduled


• Collect and process patient payments; maintain and reconcile cash drawer


• Answer phones and assist patients at the window with pickups or questions


• Make follow-up appointments and manage the clinic appointment schedule for all providers


• Maintain and update scheduling protocols


• Receive indigent care applications


• Scan documents into patient charts


• Process incoming faxes


• Reconcile end-of-day financials and print daily reports


• Maintain and update application forms and clinic protocols


• Add supplies and funds to the postage machine


• Serve as liaison between patients and the billing department

Referral Coordination:

• Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers


• Verify insurance authorization and prior authorization requirements for referrals


• Track referral status from initiation through completion; follow up on outstanding referrals


• Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues


• Document referral activity accurately in the EHR


• Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately


• Assist patients with understanding referral and authorization requirements


• Perform other duties as assigned by the Practice Manager or providers

Qualifications:

• At least 2 years of customer service experience


• At least 2 years of computer skills


• At least 1 year of medical terminology experience


• Prior referral coordination or insurance authorization experience preferred


• Bilingual preferred

Requirements:

• Must be a team player


• Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ