Receptionist / Secretary

A full-time 8a-4:30pm Monday - Friday Receptionist/Secretary position.

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

• Greet customers entering and leaving the community, using customer name whenever possible


• Answer customer calls and direct them appropriately


• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible


• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions


• Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.


• Maintain an accurate cash drawer balance. Receipt payment for guest houses, gift cards, stamps, etc. Reconciles all transactions at the close of each shift


• Schedule appointments and maintain accurate records for on-campus Shuttle


• Distribute and receive appropriate keys while maintaining an accurate log


• Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications


• Ability to handle emergency situations in a calm and professional manner


• Maintain confidentiality of all pertinent resident and partner information


• Special projects as requested


• Other duties as assigned


• Every other weekend & holiday/PRN (as needed) coverage