Receptionist, Terra West Management Services

Essential Functions:

• Answer incoming calls within a timely fashion and respond to or transfer the call as appropriate.
• Receive checks/money orders, log in QuickBooks, and distribute accordingly.
• Log incoming and outgoing packages and documents.
• Handle other walk-in clients as needed, payment processing, keys/fobs/remotes/parking pass workflow and tracking.  
• Handle customer disputes
• Work on forwarding mail and create a COA as needed
• Restock and order supplies for break room and bathroom
• Make Popcorn on Tuesday and Thursday’s.  
• Assist Document Management team as needed
• Perform all other job requests as assigned by management.

Qualifications:

• Minimum of 6 months office experience
• Minimum of 6 months Customer Service experience
• Intermediate knowledge of MS Office products (Word, Excel, Outlook)
• Ability to lift 50lbs.

Core Competencies:

An individual should demonstrate the following competencies to perform the essential duties and responsibilities of this position:

• Organizing and prioritizing
• Strong attention to detail and accuracy
• Maintain confidentiality and exercise good judgment
• Problem-solving skills
• Excellent communications skills, both written and verbal

Preferred Qualifications:

• C3
• UManage
• Promas
• AppFolio
• QuickBooks

ADA Requirements:

• See and read small print, both on paper and on a computer screen, quickly and accurately.
• Sit for extended periods of time while working at a computer.
• Hear and speak clearly on the telephone and in person.

Work Posture Requirements:

• Sitting: Constantly
• Standing: Frequently
• Walking: Frequently
• Driving: N/A
• Bending (from waist): Frequently
• Crouching (squat): Rarely
• Kneeling: Occasionally
• Crawling: N/A
• Climbing (stairs): N/A
• Climbing (ladder): N/A
• Twisting: N/A
• Reaching: Rarely
• Wrist Motion: Occasionally

Carrying Requirements:

• Items Carried: Files/Board books
• Distance: 50 steps
• Times Per Day: 5
• Maximum Weight: 5 pounds

Moving/Lifting Requirements:

• Items Moved/Lifted: Paper files
• Times Per Day: 5
• Maximum Weight: 3 pounds

Moving/Lifting Levels/Heights:

• Floor: Occasionally
• Knee: Rarely
• Waist: Occasionally
• Chest: Occasionally
• Overhead: Occasionally

Push/Pull Requirements:

• Item Name: Furniture Frequency: Frequently

Environmental Conditions:

• Inside/Outside: No
• Hot/Cold Temperatures: No
• Wet: No
• Noise: No
• Power Equipment: No
• Traffic Hazards: No
• Chemical Hazards: No
• Heights: No
• Dust: No
• Close Quarters: No
• Fumes/Odors: No

EEO/Drug Free Workplace