Receptionist/Administrative Clerk

Professional Packaging (Pro Pac) is looking for individuals who have a strong professional ethic, are passionate about innovating for positive change, and are collaborative team players. We have been in business for over 50 years. Our success is due to a culture created by our founder that embodies these principles: Our employees are our most important asset, we stand by our word, and our customer’s needs are our number one priority.  

If you are looking for a career where you make a difference with over 1,000 team players, please read on. 

GENERAL SUMMARY:

Responsible for performing a variety of clerical, record keeping, and customer service tasks to assist customers with the smooth operation of the facility; and, as first point of contact with organization, representing a professional image of the organization through answering telephones and greeting visitors. They will work closely with sales, warehouse, vendors, customer service, and management team.

Pay: $20.00-$22.00 / hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Performing a variety of clerical, record keeping, and customer service tasks to assist with the smooth operation of the facility to include:

• data analysis and creating reports and presentations for management


• ability to create reports in excel and manipulate accurately for reporting and billing purposes


• meeting and event coordination and support


• receiving and distributing packages and mail


• performing data entry and filing tasks for appropriate department 

2. Answering telephones and greeting visitors in a way that creates a positive image for company to include:

• greeting callers/visitors in a friendly and courteous manner


• directing callers/visitors to appropriate individuals or areas


• routing calls to appropriate individuals and/or departments


• taking accurate messages


• ensuring reception area is tidy and presentable


• maintaining security by following procedures, monitoring logbook, and issuing visitor badges

3. Performing office upkeep duties to include:

• setting up and cleaning meeting rooms and classrooms


• stocking, cleaning and organizing supply room, storage rooms and bathroom shelves


• ensuring that copy machines, printers and fax machines are stocked with paper/toner/ink at all times

4. Support Engineering to include:

• formatting Engineering quotes to send to customers.


• maintain Salesforce for Equipment opportunities to reflect the current status of project.


• update Service Opportunities in Salesforce to let people know when Engineering Services will be at their customer site.


• create Parts Opportunities in Salesforce for new Parts Leads.

5. Performing other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

QUALIFICATIONS:

• Requires high school education or equivalent


• Requires a minimum of two years of clerical experience and customer service


• Skills should include intermediate knowledge of MS Outlook and Google Suite. Skills in MS Word, Excel, Power Point, SalesForce, and Access a plus


• Requires excellent interpersonal, communications, and customer relations skills


• Attention to detail and mental concentration are necessary for accurately performing clerical tasks, balancing multiple priorities and handling frequent interruptions


• Ability to sit, talk, listen and stand for extended periods of time


• Ability to perform telephone-related hand and finger movements to operate the company’s phone system


• Ability to move about frequently and squat, bend and raise arms above shoulder level occasionally


• Ability to operate a personal computer (for data entry), postage machine, copy machine and fax machine


• Ability to express or exchange ideas by means of the spoken word


• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus


• Ability to lift or move 10+ pound


• Ability to read, write, problem solve and reason

WORKING CONDITIONS:

The noise level in the primary work environment is usually moderate i.e., business office with computer printer, and light traffic.  Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.

About Pro Pac and Qual Pac   

Founded in 1971, Professional Packaging Systems (Pro Pac) brings deep knowledge and expertise to provide the best packaging solutions for our customers. We serve every industry, including e-commerce, retail and wholesale food, snack, beverage, specialty manufacturing, fresh produce, hobby and craft, automotive, electronics, pet, cosmetic industries, and many more. 
We are headquartered in Grand Prairie, Texas, with regional sales branches in El Paso, and Brownsville, TX; and additional contract packaging / fulfillment operations in Brookshire, TX; Charlotte, NC; and Olathe, KS. 
Come join a growing group of honest, knowledgeable, and skilled professionals who are dedicated to offering superior products and services to those we serve!  
Visit us at https://www.propac.com/.