Receptionist/Clerk - Career Growth Potential

POSITION TITLE:        Receptionist/Clerk  

DEPARTMENT:           Refugee Services

REPORTS TO:             ASIP Assistant Program Manager

SALARY RANGE         $ 25.00 - $ 27.00 per hour DOE

WORK SCHEDULE:     40 hours per week, Monday - Friday, 8:00 a.m. to 5:00 p.m.    

                                      Some off-hour work (early morning, evening, weekend).

FLSA STATUS:            Non-Exempt

BENEFITS:                    Medical, dental, and vision. Prescription drugs, life insurance,

                                      pension, 403(b), vacation, 15 holidays and sick leave.

To apply for this position you need to complete this Application

POSITION SUMMARY: Entry-level position; delivers housing-related services to qualified applicants and reviews complex and error-prone applications at the agency’s Afghan Support and Investment Program. The Receptionist will be the first point of contact for Afghan clients so it is essential that you are welcoming and supportive. The Receptionist also works closely with the Intake Specialist team.

AGENCY CULTURE: 

The business and social environment in which our Agency operates is continuously changing. To thrive, we must incorporate ways of thinking and acting that strengthen who we are and who we can be. As part of this cultural change process, it is critical that all employees of Catholic Charities aspire to the following:

• A commitment to the agency’s mission, vision, and values (“We Do the Right Thing”)
• A commitment to excellence in everything we do (“We Do Things Right”)
• A commitment to achieving desired outcomes and measured results (“Everything Counts”)
• A commitment to innovation and to what is possible (“We value Creativity and Generativity”)

ESSENTIAL FUNCTIONS. Include the following but are not limited to:

• Manage incoming calls with professionalism and courtesy, providing prompt assistance to callers while maintaining a high level of professionalism.
• Demonstrate proficiency in understanding various accents and deciphering the meanings behind broken English to ensure effective communication.
• Foster inclusivity and collaboration in a multicultural office environment, promoting a sense of belonging among colleagues from diverse backgrounds.
• Maintain a comprehensive list of prospective clients, demonstrating strong organizational skills and attention to detail.
• Efficiently handle email correspondence, ensuring timely responses and effective communication with clients and stakeholders.
• Support team members in completing applications for rental assistance programs, contributing to the efficient operation of the program.
• Proficiently utilize Microsoft Office Suite, Google Workspace, and Excel for various administrative tasks.
• Utilize company software to check for duplicate callers, preventing unnecessary calls from being forwarded to case specialists.
• Promptly respond to voicemails, ensuring timely follow-up and resolution of inquiries.
• Keep track of parking validation expenses for monthly audit by management, maintaining accurate records.

QUALIFICATIONS:

• Associate degree (AA) or equivalent from a two-year college or technical school, plus two to three years of related experience or equivalent combination of education and experience.
• At least two years of experience working with refugees, immigrants, and/or other migrants to provide culturally and linguistically appropriate services preferred.
• Knowledge of the resources and providers (governmental, civic, social, health, educational, economic, faith-based, etc.) that are available within the community/county to assist migrant families.  
• Possess strong organizational skills, attention to detail, and high standards of quality. 
• Knowledge and familiarity with the culture and community of immigrant/refugee population(s).
• Ability to use electronic case management database/software with the facility.
• Ability to work independently and in a team setting.
• Proficiency in all Microsoft Office programs, particularly Excel.
• Have a cooperative, friendly, and helpful attitude with clients and co-workers.  Ability to work closely with other employees to ensure a positive, constructive environment within the program or department, and throughout the agency.
• Possess passion and enthusiasm for the Mission and Values of CCDSD 
• Fluency in English, Dari, and Pashto ideal but not necessary.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid California Driver’s License and current automobile insurance in compliance with Agency requirements.
• Must successfully complete a DOJ/FBI live scan.
• Tuberculin Skin Test
• CPR/First Aid Certification (desired)

PHYSICAL DEMANDS. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.   The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Must be able to travel to various locations as required by the program.

WORK ENVIRONMENT. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.

Catholic Charities Diocese of San Diego is a diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics