Receptionist/Concierge

This position primarily provides coverage of the Shepherd's Way Main Lobby Receptionist Desk and facility telephone console. Additionally, some clerical support including but not limited to administrative support of: Administrator of Independent Living, Administrator of Skilled Nursing, Administrator of Personal Care Services, and the Director of Human Resources.

Position: Part-time hourly - some evenings and weekends

• Greets and directs guests that arrive in the Shepherd's Way Main Lobby with professional and friendly attitude.


• Answers and routes phone calls with professional and friendly attitude.


• Supports Administrator of Independent Living and other Department Directors by fulfilling project requests.


• Maintains highest level of confidentiality in all things as required.


• Management of our guest sign in program.


• Monitor Independent Living Suite Call Bell system on cell phone.


• Maintain constant communication with Desk Receptionist via cell phone and/or radio.


• Respond to call bells in the Suites, call 911 if needed, and remain with resident until EMT's arrive. Complete incident report.


• Respond to Fire alarm location and report findings to Desk Receptionist.


• Sort and deliver Healthcare mail as needed.


• Deliver packages to Atrium for G and H Wing IL Residents.


• Assist evening Life Enrichment Staff as requested.


• Assist Marketing and Administrator of Independent Living with flyers, mailings, etc. as requested.

REQUIRED ATTRIBUTES: High school diploma or GED required. One (1) year of experience in personal care or long-term care setting preferred. Must be able to perform the duties of the job with or without reasonable accommodation. Including but not limited to: sitting, bending, twisting, stooping, and reaching.