Receptionist/Front Desk

SUMMARY OF DUTIES: To greet, register and/or check-out all patients at the registration area, verifying necessary information and collecting all up-front payments.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following:

Greets patients at each visit in a prompt, courteous and friendly manner

New patients: Obtains, enters and reviews for completeness 

• Hands out to each new patient: Patient Demographic Form, Notice of Privacy Practices Patient Rights and Responsibilities, Authorization for Release of Patient Information Form and HIV and AIDS information.  
• Patient information
• Name, address, phone numbers, date of birth, sex and social security number
• Responsible party including address and phone numbers and relation to patient
• PCP
• Marital Status
• Employer Name
• Employee Status
• Student Status
• Emergency Contact including address and phone numbers
• Insurance and pharmacy
• Release of Information
• Signature Date
• Information for UDS reports including household and income size.
• Photo of patients.
• Notifies outreach worker of patients in need of assistance.

Verifies and updates at each visit utilizing the Kiosk System

• Reads and follows all billing alerts
• Name, address, phone numbers and date of birth
• Responsible Party’s information
• Marital Status
• Emergency Contact including phone number
• Insurance and pharmacy
• Verify coverage through IE 
• Collects, post and give receipt for patient payments
• Marks patients arrived

End of each visit

• Makes return appointment and provides slip
• Checks patient out in the system

Once a year verifies and updates

• Employment information
• Household size
• Annual Income
• Updates Photo

End of the day duties

• Tallies copay received for the daily encounter report.
• Balances cash drawer: maintains $100.00 with no overages or shortages.
• Runs end of the day report on check scanner
• Runs end of the day report on credit card machine
• Locks lobby doors and turns off lights
• Leaves area neat and clean

Other duties

• Schedules follow up appointment according to clinic protocols
• Answers incoming calls promptly
• Take messages obtaining patient’s name, DOB, and phone number. Takes concise accurate messages
• Distributes incoming faxes and faxes outgoing faxes
• Scans and files information into EMR
• Monitors waiting room for movement of patients
• Reports problems or irregularities to clinic manager
• Keeps waiting room neat and orderly
• Provides coverage in the absence of other employees as needed
• Other duties or assignments as requested by supervisor or management

EDUCATION AND/OR EXPERIENCE: High School graduate or equivalent. CMA preferred. One year of related work experience required. Excellent guest service, communication and multi-tasking skills required. At times, you will need to be able to perform under pressure and emergency conditions. Will require both mental and physical flexibility to meet the dynamic demands of the healthcare environment. Requires decision-making capacity within the parameters of the organization’s policies/procedures and current standards of care. 

SOFTWARE SKILLS: Experience with eClinical Works is a plus. Must be proficient with MS office suite.

WORKING CONDITIONS:  

1. Normal office environment with occasional evening or weekend work
2. Periodic local, state and national travel; travel between Health Center and Administrative Sites
3. Physical Demands: Lifting, bending, reaching, pushing, carrying, sitting, vision corrected in normal range, hearing corrected in normal range
4. Hazardous Conditions: Exposure to infectious diseases; potential exposure to physical violence 
5. Machines, equipment, tools and supplies used: computer, postage machine, fax, copier, calculator, multi-line phone system

ADA REQUIREMENTS: Constant interpersonal skills, teamwork, customer service, reading, speaking, writing and understanding English, and problem analysis. Frequent creativity, mentoring, presentations/teaching. Frequent decision making and independent judgment or action. Frequent keyboarding, sitting, standing, hearing and talking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ORGANIZATIONAL DISCLAIMER: Job descriptions are designed to outline primary duties, responsibilities and qualification requirements, and should not limit additional duties and responsibilities as assigned. It is our expectation that each employee offers their services wherever and whenever deemed necessary to ensure the success of the organization. 

As an Equal Opportunity/Affirmative Action Employer, RHCA, does not discriminate on the basis of race, color, sex, national origin or ancestry, religion, marital status, age, disability status, veteran status or any other reason prohibited by law.