Receptionist/Intake Coordinator

We’re pleased to announce an opportunity for the position of Receptionist/Intake Coordinator within the Community Services Department.

Location: Colville, WA
Status: Full-Time
Offered At: $19.87 - $21.49 per/hr.
Salary Range: $19.87 – $52.96 per/hr. (Represents the low and high end of the total salary range for this position).

Summary
The receptionist/navigator is the first point of contact for participants, community members, system partners and other guests at Rural Resources. This position uses trauma-informed communication and de-escalation strategies to provide information and support to assist program participants to locate, connect, engage, and stay involved with the services they need to achieve their goals. The position will serve as the navigator to guide individuals across different programs, agencies, and organizations. This position should ensure that all guests are greeted and welcomed positively, in-person and on the telephone, while maintaining strict confidentiality of all participants. This position performs routine to moderately complex clerical duties using independent judgment within established procedures. This position facilitates the warm, cohesive and effective hand-offs between program participants and other RRCA staff. 

Benefits Information
Medical and Dental insurance options for employees and families
Vision and Life insurance as well as other auxiliary insurance options
403(b) retirement plan with up to 6% matching contribution
Health Savings Account and Flexible Spending Account options
12 paid vacation days in the first year of employment
12 paid sick leave days per year
11 paid holidays per year

General Responsibilities (Essential Functions)

Warmly greet and welcome all guests with a positive, helpful attitude.

Complete initial interviews with program participants and their families to assess eligibility and need for services; provide empathetic and trauma-informed support to individuals in crisis.

Collaborate and coordinate with social service agencies, local governments, and other community partners to ensure the provision of comprehensive services and referrals.

Enter confidential data into the agency database and maintain strict confidentiality in all communications and documentation.

Maintain office operations including reception area upkeep, supply management, mail handling, and adherence to safety and security procedures.

Education & Experience

Associate degree with emphasis in administration, human services, social services, or other related field; high school diploma or GED paired with three years experience with progressive responsibility as a secretary or administrative assistance, education or experience working with vulnerable populations in poverty or any combination of education and experience which would provide the applicant with the desired skills, knowledge and ability required to perform the job.

Required Certification & Licenses 

Valid driver's license in state of residence. 

Auto insurance in the amount required by the State of Washington. 

Access to reliable transportation. 

Acceptable completion of a criminal history background check. 

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.