Recipient Service Representative

Why You Want To Work Here:
We represent a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Recipient Services Representative is responsible for the accurate and timely response to customer service-based questions over the phone and via email and the processing of benefits applications, payment calculations, and reports.

Responsibilities of the Recipient Services Representative:
Provide services to allow plan recipients to make updates to their plans; often making updates to address changes, tax information, bank account information, check re-issues, etc.
Receive and respond to incoming emails
Calculate benefits information, status, and payments
Route calls to appropriate departments
Process status requests, applications, documents, and eligibility waivers
Maintain files of information
Research correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepancies
Other duties as assigned

Requirements of the Recipient Services Representative:
Previous customer service / data entry processing experience
Previous banking or number/ finance-oriented experience desired
Listens well with the ability to communicate effectively both in verbal and written communications
Presents a professional image in the office
Strong attention to detail
Demonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor

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