Recon Quality Assurance and Team Lead

Job description

Job Description:

We are seeking a highly skilled leader for our Reconditioning Quality Assurance Team Lead position to enhance reconditioning strategies for quality used vehicles, engaging customers and driving business growth.

As a valuable member of our reconditioning department, you are expected to meet STUCKEYAUTOMOTIVE high standards of excellence. If you are passionate about delivering exceptional quality reconditioning work and enjoy a dynamic environment, we invite you to apply for this exciting opportunity. Join us in ensuring that our customers receive vehicles that exceed their expectations.

1. Key Responsibilities:

• Ensure compliance with safety and quality standards, following established protocols and guidelines.

• Be a hands-on leader, coach by example, hold team accountable, have extreme ownership.

• Follow all processes to detail body shop vehicles, service department vehicles, and vehicles for resale.

• Follow guidelines set in Stuckey Automotive Employee Handbook.

• Verify the cleanliness and appearance of every used vehicle.

• Help production team as needed.

• Fix minor imperfections in aesthetic of used vehicles.

• Work closely with Reconditioning Service Manager, Acquisition Team, Digital Team, and Used Vehicle Director.

• Transport vehicles to various dealerships, vendors, or lots as needed.

• Shop, order and restock all necessary products as needed.

• Maintain the car wash, wash bays, and overhead doors used by department.

• Follow production line process set in place by Used Vehicle Director.

• Help to teach and train new hires.

• Immediately report body damage to Used Vehicle director or Reconditioning Service Manager.

• Continue to learn new products, methods, and tools as needed.

• Utilize Rapid Recon to get vehicles to frontline as quickly as possible.

• Prioritize aged inventory labelled in Rapid Recon.

• Hold production team accountable to keep inventory in the “Recon” step in Rapid Recon

under 2 days in step.

• Ensure a clean and safe working area.

• Empty all trash cans in work area daily.

• Help train and coach new hires.

• Ensure all team members are up to date on all mandatory trainings.

• Manage Reconditioning schedule and paid time off utilizing BambooHR

• Follow all Stuckey Automotive safety procedures and reporting practices.

• Conduct performance reviews with direct reports annually, and on an as needed basis.

• Follow and enforce Stuckey Automotive disciplinary policy.

• Aid the Used Vehicle Director in ensuring proper staffing levels to maintain reasonable wage expenses including overtime pay.

• Communicate with sales team to problem solve used vehicle problems.

2. Functions and Roles:

• Strong attention to detail and ability to maintain high-quality standards.

• Proficient in using various tools, electronic platforms and equipment related to digital creativity and technology.

• Excellent organizational and time management skills to handle multiple tasks efficiently.

• Ability to work collaboratively in a team environment and complete individual tasks.

• Flexibility to adapt to changing priorities and deadlines.

• Knowledge of safety protocols and adherence to industry regulations.

• Ensure Clean Safe work Area.

3. Technical Knowledge:

• Develop an in depth understanding of automotive terminology and procedures to assist with efficiency and effectiveness.

4. Team Collaboration:

• Collaborate with Reconditioning Team Members, other departments, staff to ensure timely completion if needed.

• Provide support during busy periods and need based items.

MINIMUM QUALIFICATIONS:

1. High School Diploma, GED or Equivalent

2. Willingness to work including non-typical work hours, weekends, or evenings, as needed.

SKILLS AND ABILITIES:

1. Be organized.

2. Ability to multitask.

3. Possess strong communication skills – written and verbal.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Life insurance


• Paid time off


• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Management: 2 years (Required)

License/Certification:

• Driver's License (Required)