Records Management Specialist (Federal/FOIA Experience Required) - Onsite in Washington, DC (20024)

The ideal candidate has hands-on experience supporting federal records programs, FOIA workflows, and enterprise content and case management systems such as SharePoint and Salesforce.

Key Responsibilities

• Manage records lifecycle activities including creation, maintenance, retention, and disposition in accordance with federal records management requirements
• Support Freedom of Information Act (FOIA) and Privacy Act (PA) request processing including intake, tracking, document retrieval, coordination, and response preparation
• Maintain, organize, and administer records within SharePoint and other enterprise content management systems
• Support Salesforce CRM system operations including data maintenance, workflow support, and reporting activities
• Assist in the development of FOIA and records management reports, dashboards, and compliance tracking metrics
• Support data governance initiatives to ensure accuracy, accessibility, and compliance of records and information assets
• Collaborate with legal, compliance, and program teams to ensure adherence to federal records retention and disclosure requirements
• Assist in developing and maintaining records management policies, procedures, and workflows
• Support system improvements and integrations across records management and CRM platforms
• Maintain records indexes, compile reporting data, and support structured information management processes
• Provide user support and guidance on records management systems, workflows, and processes
• Ensure deliverables are accurate, complete, and reviewed for consistency and quality
• Execute PowerShell scripts to support reporting, data extraction, and records management automation tasks

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree in Information Management, Library Science, Information Systems, or related field preferred
• 3+ years of experience in records management, FOIA processing, Privacy Act support, or information governance
• Government experience required
• Experience supporting federal records management programs, FOIA processes, and compliance workflows
• Hands-on experience with:
  • Microsoft SharePoint (content management, permissions, and site administration)
  • Microsoft 365 environments
  • Salesforce CRM or similar enterprise case management systems
  • Records management or electronic content management systems
  • Reporting and data tracking tools
• Familiarity with FOIA and Privacy Act processes, requirements, and timelines
• Strong understanding of federal records retention policies and compliance standards
• Strong organizational skills with ability to manage multiple priorities in a deadline-driven environment
• Strong written communication, documentation, and proofreading skills
• Ability to maintain accuracy and consistency in structured records and reporting environments

Desired Qualifications

• Experience with PowerShell scripting or automation for reporting and records management tasks
• Experience supporting federal audits, compliance reviews, or legal discovery processes
• Familiarity with electronic records management systems (ERMS)
• Advanced Salesforce experience including workflow configuration or reporting
• Experience supporting data governance or information governance programs in enterprise environments
• Exposure to federal compliance frameworks such as NIST, FISMA, or Privacy Act implementation support