Records Supervisor

Description

What if your next job wasn’t just a role, but a place where you truly felt valued, inspired, and empowered? Imagine working for a company that’s dedicated to educating, inspiring, and empowering others, while fostering a family-like atmosphere that genuinely respects and appreciates every team member. Now, imagine that this company also offers:

• A flexible hybrid work schedule
• Strong, guiding values that drive everything we do
• Outstanding benefits to support your well-being
• The opportunity to make a meaningful impact every day

Does that sound like a place where you’d thrive?

If so, keep reading, because this is exactly what Westcliff University is all about. Here’s a glimpse of what makes our culture amazing: At Westcliff, we strive to be the best in all we do, celebrating and supporting each team member as we grow and succeed together. As a global leader in innovative education, we’re known for our transformative, tech-driven programs and our unwavering commitment to excellence, social responsibility, and diversity.

Our tagline – Educate. Inspire. Empower. – perfectly sums up our mission: to create opportunities for students and employees to achieve success through hard work and empowerment. Diversity and inclusion are at our core. At Westcliff, we embrace diversity in every form. Regardless of your race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical ability, veteran status, or age – you belong here.

By joining the Westcliff team, you’ll have the chance to leave your personal mark on a growing institution, helping us shape the future of education while being part of a supportive and innovative community. Ready to feel inspired and appreciated while making a real difference? Apply now, and let’s grow and succeed together!

Records Supervisor

The Records Supervisor is a crucial leadership role within the Registrar's Office, responsible for leading the records team and providing support to ensure the accurate and efficient processing and maintenance of student records. The Records Supervisor represents the team by collaborating effectively with other departments, including but not limited to Admissions, Student Accounts, Student Services, Financial Aid, and Academics. Functions include addressing mid-level records issues, supporting the execution of the strategic goals and objectives of the Registrar's Office related to records, and supervising and managing the records team. The Records Supervisor's priority is to ensure that the records team provides the utmost support in managing student records throughout their academic journey. Under the direction of the Registrar, the Records Supervisor proactively identifies the strengths and areas of opportunities within the team, addresses issues based on team members' activities, reviews performance measurements, ensures data accuracy and integrity, and provides resources to support the team. In addition, the Records Supervisor leads the team to support the initiatives directed by the Registrar. The Records Supervisor proactively and enthusiastically contributes to the desired university culture of accuracy, compliance, and supportiveness, and the position provides support to the Registrar's Office with projects, student record support, and records management matters as assigned.

Essential Functions and Duties

• Supervise the day-to-day operations and their initiatives to assist the records team
• Serve as the supervisory bridge between the records team and the Registrar
• Ensure completion of standard end-of-term processing including, but not limited to, SAP and degree conferral
• Provide coaching and development to the members of the records team to effectively support their respective areas while staying aligned with the University’s mission and regulatory requirements.
• Collaborate with other departments (i.e., academics, academic support, admissions, financial aid, etc.) in order to provide proper guidance and directions to the records team and ensure optimal support for accurate and compliant record keeping.
• Ensure timely and accurate processing and maintenance of student records by the team to maintain data integrity and compliance.
• Set expectations for senior team members to provide training and support to other members of the records team.
• Support the records team and other departments to resolve record-related issues and concerns and distribute to appropriate personnel.
• Review and evaluate areas of opportunities for Records Management, including its policies and procedures, and provide suggestions to the University Registrar to maintain seamless processes for the team.
• Provide supervisory support for employee-related concerns including: Time cards, Onboarding and training, and Performance evaluations

Requirements

• Bachelor's Degree in a relevant field (Master’s degree preferred).
• At least 2-3 years experience in a records-related role within post-secondary education, including 1 year in a leadership capacity required.
• Previous experience with Student Information Systems (SIS) preferred.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an at-will basis, unless otherwise contractually bound.