Records Technician at Caggiano Orthodontics

Records Technician
Location: Caggiano Orthodontics- 272 Parsippany Rd, Troy Hills, NJ 07054

Position Summary:
The Records Technician is responsible for capturing high-quality diagnostic records that are essential to the orthodontic treatment planning process. This includes digital X-rays, intraoral and extraoral photos, and 3D scans. The ideal candidate is detail-oriented, technically skilled, and enjoys working closely with both patients and the clinical team.

Key Responsibilities:

• Greet patients and make them feel at ease prior to records appointments
   
• Capture diagnostic records including:
   
  • Intraoral and extraoral photographs
     
  • Panoramic and cephalometric X-rays
     
  • 3D iTero or intraoral scans
     
• Ensure image quality and accuracy of all records
   
• Upload, organize, and label patient files in the practice management system (e.g., Dolphin, Cloud9)
   
• Maintain sterilization and cleanliness of records room and equipment
   
• Assist with initial exams and new patient onboarding when needed
   
• Support clinical staff in managing patient flow and scheduling follow-ups
   
• Comply with OSHA, HIPAA, and radiation safety protocols
   
• Perform equipment checks and report any maintenance issues
   

Preferred Attributes:

• Passion for precision and technology
   
• Team-player mentality with a proactive attitude
   
• Friendly, approachable, and professional
   
• Willingness to learn and grow in a clinical setting
   

What We Offer:

• Supportive, team-oriented environment
   
• On-the-job training and development
   
• Competitive compensation
   
• Health and dental benefits, with 401k match and PTO/Holiday program
   

Requirements:

• High school diploma or equivalent (required)
• MUST HAVE RADIOLOGY CERTIFICATE
   
• Comfortable working with imaging and scanning technology
   
• Strong organizational and communication skills
   
• Ability to remain calm, positive, and patient-focused
   
• Computer proficiency and attention to digital detail