Records Technician at Meyer & Dana Orthodontics

Job Title: Records Technician
Location: Meyer & Dana Orthodontics – Jackson Blvd, Rapid City, SD
Employment Type: Full-Time
Reports To: Clinical Coordinator / Office Manager

About Meyer & Dana Orthodontics:

At Meyer & Dana Orthodontics, we believe every smile tells a story—and we’re passionate about making each one extraordinary. Located in the heart of South Dakota, our Jackson Blvd office combines modern orthodontic care with a friendly, community-focused environment. We’re committed to excellence, teamwork, and creating a positive experience for every patient.

Position Summary:

The Records Technician is responsible for capturing high-quality diagnostic records that are essential to the orthodontic treatment planning process. This includes digital X-rays, intraoral and extraoral photos, and 3D scans. The ideal candidate is detail-oriented, technically skilled, and enjoys working closely with both patients and the clinical team.

Key Responsibilities:

• Greet patients and make them feel at ease prior to records appointments
   
• Capture diagnostic records including:
   
  • Intraoral and extraoral photographs
     
  • Panoramic and cephalometric X-rays
     
  • 3D iTero or intraoral scans
     
• Ensure image quality and accuracy of all records
   
• Upload, organize, and label patient files in the practice management system (e.g., Dolphin, Cloud9)
   
• Maintain sterilization and cleanliness of records room and equipment
   
• Assist with initial exams and new patient onboarding when needed
   
• Support clinical staff in managing patient flow and scheduling follow-ups
   
• Comply with OSHA, HIPAA, and radiation safety protocols
   
• Perform equipment checks and report any maintenance issues
   

Qualifications:

• High school diploma or equivalent (required)
   
• Dental radiology certification for the state of South Dakota (or willingness to obtain)
   
• Previous experience in orthodontics or dental assisting (preferred but not required)
   
• Comfortable working with imaging and scanning technology
   
• Strong organizational and communication skills
   
• Ability to remain calm, positive, and patient-focused
   
• Computer proficiency and attention to digital detail
   

Preferred Attributes:

• Passion for precision and technology
   
• Team-player mentality with a proactive attitude
   
• Friendly, approachable, and professional
   
• Willingness to learn and grow in a clinical setting
   

What We Offer:

• Supportive, team-oriented environment
   
• On-the-job training and development
   
• Competitive compensation
   
• Health and dental benefits