Recovery Associate (Payment Operations)

Recovery Associate

Location:  Hybrid in NYC (3 day in-office requirement)

Qualifications:

• 2-4+ years of relevant work experience preferably within recovery, collections, or payment operations 


• Understands money flows such as ACH, Domestic and International Wires, and Card Network disputes. 


• Familiar with compliance and regulations of ACH, Domestic and International Wires, and Card Networks


• Strong communication skills, with the ability to handle high-pressure conversations


• Excellent time management and being able to balance multiple cases at one time


• Driven to take on new responsibilities within a team, while being a great collaborative team player


• Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations


• Ability to quickly understand and navigate complex workflows


• Self-sufficient and able to work independently with minimal guidance

Bonus points:

• Prior experience working for a bank, tech, fintech startup, or a similar environment driven by the vision and success of the company


• Zendesk, Google Suite, Mac OS

A day in the life and how you’ll make an impact:

• Provide critical support for handling recollection for fraud cases and owed funds


• Partner directly with our banking institutions to optimize the recollection process


• Work collaboratively with internal teams to enhance revenue-driving opportunities for the business


• Work cross-functionally to support both domestic and international payments


• Assist clients with paying all outstanding fees 

About the team:

As a Recovery Associate within our Payment Operations team, you will be integral in helping Melio prevent loss, mitigate uncollected funds, and optimize revenue for the business. By tracking, recording, and recovering uncollected funds and fees, you will be working with our Partnering Banks to recoup funds on behalf of our users. In addition, you will play an essential role in recovering lost funds on behalf of our users and fighting both ACH and card disputes. You will play an essential role in ensuring Melio’s partners have a positive experience and a comprehensive fix to any potential issues. 

About Melio USA: 

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated. 




• The annual base salary range for this position is $65,000-75,000




• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.


• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.


• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees. 


• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it. 


• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week. 


• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!


• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities. 

Melio builds business-to-business (B2B) payment tools so small business owners can spend less time in the back office and more time on their craft. As the fastest-growing B2B payment platform in the US, Melio is working hard to find new and better ways to help small businesses succeed in the ways that work best for them.

Melio's diversity, equity and inclusion efforts have always been a top priority within our team. We are an Equal Opportunity Employer, and all of our employees encompass different strengths, experiences and backgrounds. DEI within Melio prioritizes race, gender, age, disability status, veteran status, sexual orientation, religion and many other parts that make up one's identity. Having a diverse team across all offices is key to our success, and inclusion is each #TeaMelio member's responsibility. Melio accepts job applications on an ongoing basis until the position is filled. If you are interested in applying for this job opportunity, please do so directly on our careers page (or if you’re here already, scroll down and apply now!). This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.