Recovery Officer

JOB DESCRIPTION

Duty Station: Branches/Service Centers 

Reports to: Recovery
Manager

A Recovery Officer
is responsible for securing timely repayments for Non – performing and written
- off loans through daily field visits to delinquent customers, support daily
branch and bailiff activities in branches assigned while maintaining positive
relationships with customers, controlling and minimizing losses to FINCA Uganda
through proper management of overdue credit facilities.

Key duties and responsibilities:

1.      Monitoring
and coordinating loan recovery activities for both active and written off loans
at the assigned FINCA branches.

2.      Ensuring
that the loan recovery escalation process is adhered to in executing the loan
recovery and that the recovery efforts are well documented.

3.      Negotiating payment of active and written off customers, securing
promises to pay to attain the targets.

4.      Maintaining 100% compliance with all internal policies, procedures
and regulatory guidelines across collection activities.

5.      Negotiating
with debtors and ensuring that they repay the bad debts at the lowest cost to the
FINCA Uganda.

6.      Carrying
out periodical visits to active and written off customer’s securities and advising
management on the condition of the securities.

7.      Identifying
and advising management on all delinquent accounts that require legal
proceedings on a regular basis.

8.      Coordinating
the allocation of bad loans to external debt collectors and or court bailiffs
and ensuring that proper approval is obtained at the time of allocation.

9.      Ensuring
that Court Bailiffs receive formal written instructions before proceeding with
cases.

10.   Participating
in periodical review of the loan recovery procedures and advising management on
the new development in the recovery process.

11.   Daily
reviewing and updating of the Field Collections Tool providing status updates
to your supervisor for all loans under your follow -up.

12.   Ensuring
that proper procedures are followed in liquidation of customer collaterals and
guide the branch and the recovery agents on the recovery process.

13.   Following
up and ensuring that all recoveries from active and written off loans are
properly booked and reconciled on a regular basis.

14.   Managing
and maintaining the reporting requirements for the assigned cases.

15.   Training
and guiding branch staff on the best practices in the recovery of delinquent
loans and foreclosure of bad loans.

Competencies

To perform the job
successfully, an individual should demonstrate the following competencies:

• Basic
  understanding of the Microfinance operations, rules and regulations, laws,
  granting loans, and credit risk management.
  

• Good
  problem solving, negotiation, interpersonal and convincing skills.
  
• Patient
  and understanding of emotions to deal with clients.
  
• Excellent
  organizing, recording and filing skills.
  
• Strong
  dedication to accuracy and efficiency.
  
• Ability
  to use and communicate in the local languages
  

Minimum 3 years of
working experiences in credit function of financial industry.

Requirements

Competencies

To perform the job
successfully, an individual should demonstrate the following competencies:

• Basic
  understanding of the Microfinance operations, rules and regulations, laws,
  granting loans, and credit risk management.
  

• Good
  problem solving, negotiation, interpersonal and convincing skills.
  
• Patient
  and understanding of emotions to deal with clients.
  
• Excellent
  organizing, recording and filing skills.
  
• Strong
  dedication to accuracy and efficiency.
  
• Ability
  to use and communicate in the local languages
  

Qualifications and Experience

Minimum 3 years of
working experiences in credit function of financial industry.