Recovery Representative (Hybrid)

This position is responsible for increasing recovery revenue by communicating with borrowers and utilizing legal remedies to negotiate and to recover monies owed on charged-off accounts in an efficient and professional manner.  This role requires customer servicing skills, strong attention to detail and accuracy, the ability to adapt well to change and some knowledge of the debt collection laws, regulations and compliance policies.

Position Accountabilities

• Handle outbound or inbound telephone calls with the goal of gaining full payment recovery


• Work within established guidelines on settlement offer requests and negotiating repayment plans


• Document all recovery account activity in the collection system


• Ensure other work related systems are updates


• Prepare legal documents


• Work closely with other departments, branches and vendors


• Perform administrative duties as delegated


• Work hours as scheduled including overtime and weekend hours when needed


• Adhere to all applicable laws and regulations governing bank operations, including but not limited to compliance with Atlantic Union Bank’s Policy and Procedures


• Perform other departmental duties as assigned by management

Organizational Relationship

This position reports to the Recovery Manager

Position Qualifications

Education & Experience

• Minimum of a high school diploma or equivalent


• Excellent communication skills


• Customer service focus


• Ability to recommend and negotiate payment arrangements


• Strong computer skills

Knowledge & Skills

• Two years plus of collections, recovery, customer service or contact center work environment, or legal experience preferred


• Knowledgeable of Fair Debt Collection Practices


• High level of maturity and ability to deal in confidence with sensitive personal and financial information


• Proficient computer skills relevant to Outlook, Word and Excel


• Must be able to travel within Virginia

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc.  This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program.  General information on our comprehensive benefits package can be found by visiting https://www.atlanticunionbank.com/about/careers/benefits. 

We are proud to be an Equal Employment Opportunity employer.  We maintain a drug-free workplace.