Recovery Specialist

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Recovery Operations Team at Square is responsible for helping merchants with Square to get their business accounts back on track. The team directly impacts Square’s bottom line, and you will have the chance to contribute to the financial empowerment of business owners while developing a deep understanding of risk at Square. You will be part of Square’s Risk organization and will work closely with our Disputes, Credit, and Fraud teams, as well as cross-functional teams. As the face of Square and point person for our merchants, you are an integral part of continuing our work to build best-in-class Recovery processes and solutions that impact Square’s and our Sellers’ earnings.

You Will

• Communicate to and investigate high risk and high dollar customers via a CRM tool, email, and phone


• Resolve complex issues throughout a high risk lifecycle 


• Collaborate on cross-functional projects with Dispute Operations and Policy


• Negotiate payment resolutions with customers with high dollar debt


• Perform administrative tasks such as audits, analyses, and adjustments 


• Provide support for vendor operations workflows


• Review and rule on government business documentation e.g. formation documentation and bankruptcy documentation


• Work with product and policy development teams to identify, document, and implement support improvements and feature enhancements.

You Have

• 2+ years related collections, disputes, fraud, or equivalent experience


• 2+ years of payroll/finance/accounting experience or equivalent


• Strong organizational, written, and verbal communication skills


• Proficient with Microsoft Suite (including Word, Excel, and PowerPoint) or G-Suite equivalent

• Experience in Salesforce or equivalent CRM tools


• Ability to handle multiple tasks and competing priorities simultaneously with a high degree of independence, professionalism and client orientation


• A metrics-driven work style that leverages data to make informed decisions


• Ability to quickly grasp concepts and ideas, with willingness and/or ability to adapt and thrive in a fast-paced environment


• A desire to help people and improve the customer experience


• A passion for Square and a strong interest in Financial Technology


• Flexibility to work holidays as may be required from time to time

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.