Recovery Technician (Window & Door Installation)

Responsibilities

• Note any problems at installation stage and follow any resolution to completion by following the recovery process.
• Respond to installer or service requests for assistance at the job site.
• Make emergency parts deliveries and emergency repairs as needed.
• Ensure that Pella promise standards are met.
• Trouble shoots problem installations and report findings to Install Manager.

Minimum Qualifications

• High School Diploma or equivalent
• 2 years building/construction experience
• Good organizational, social, and customer focus skills are necessary.
• Computer and modern technology skills required.
• Outgoing and highly motivated personality.
• Excellent communication and interpersonal skills.
• Work with little supervision.
• Ability to lift product, assist with service, and make repairs to product.
• A valid driver's license is required; along with an acceptable driving record.

Work Environment