Recreational Vehicles /RV Service Advisor

Recreational Vehicles/RV Service
Advisor

Job
Description

If
you are a natural people-pleaser and a good listener who also happens to love
recreational vehicles, then our dealership has the perfect job for you. We need
more than an RV Service Advisor; we need an outstanding communicator with a
professional appearance and a strong work ethic, someone who is equally
comfortable greeting customers as they are scheduling appointments and acting
as a liaison between customers and service techs. Successful candidates will
also have excellent follow-through skills and a sharp eye for details.

Job
Responsibilities

• Attitude
  is everything—greet service department customers promptly and courteously
  
• Listen
  to each customer and clearly articulate repair needs to techs
  
• Upsell
  recommended/additional services using low pressure, high integrity methods
  
• Provide
  accurate estimates of repair/maintenance costs
  
• Adherence
  to dealership policy on customer vehicle care and operation
  
• Follow
  up on each repair and keep customers informed of progress
  
• Sell
  and manage extended warranties
  
• Inspect
  repair quality and ensure that all work is complete
  
• Notify
  customers when vehicles are ready for pick up
  
• Review
  and explain repairs and associated costs with customers
  
• Handle
  minor customer concerns and complaints
  
• Keep
  Service Manager informed of all problems and potential problems
  
• Maintain
  Customer Satisfaction Index (CSI) scores in accordance with dealership
  standards
  

Requirements

• A
  high school diploma or equivalency degree is required. Experience in a
  service-related position is also preferred, but not necessary.
  

Benefits

• Compensation
  is based on experience.
  

Benefits

• Benefits
  include medical, vision and dental insurance, vacation time, company
  sponsored continuing education and training.