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Recreational Vehicles /RV Service Advisor

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Number of Applicants

 : 

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Job Description - Recreational Vehicles /RV Service Advisor

Recreational Vehicles/RV Service
Advisor


Bama RV


Job
Description

 

If
you are a natural people-pleaser and a good listener who also happens to love
recreational vehicles, then our dealership has the perfect job for you. We need
more than an RV Service Advisor; we need an outstanding communicator with a
professional appearance and a strong work ethic, someone who is equally
comfortable greeting customers as they are scheduling appointments and acting
as a liaison between customers and service techs. Successful candidates will
also have excellent follow-through skills and a sharp eye for details.

 

Job
Responsibilities

  • Attitude
    is everything—greet service department customers promptly and courteously

  • Listen
    to each customer and clearly articulate repair needs to techs

  • Upsell
    recommended/additional services using low pressure, high integrity methods

  • Provide
    accurate estimates of repair/maintenance costs

  • Adherence
    to dealership policy on customer vehicle care and operation

  • Follow
    up on each repair and keep customers informed of progress

  • Sell
    and manage extended warranties

  • Inspect
    repair quality and ensure that all work is complete

  • Notify
    customers when vehicles are ready for pick up

  • Review
    and explain repairs and associated costs with customers

  • Handle
    minor customer concerns and complaints

  • Keep
    Service Manager informed of all problems and potential problems

  • Maintain
    Customer Satisfaction Index (CSI) scores in accordance with dealership
    standards



Requirements


Education
and/or Experience

  • A
    high school diploma or equivalency degree is required. Experience in a
    service-related position is also preferred, but not necessary.



Benefits


  • Compensation
    is based on experience.

Benefits

  • Benefits
    include medical, vision and dental insurance, vacation time, company
    sponsored continuing education and training. 


Our company
maintains a strong policy of equal employment opportunity for all associates. We
hire, train, promote and compensate associates on the basis of personal and
professional competence and potential for advancement without regard for race,
color, religion, sex, national origin, age, marital status, disability or
citizenship, as well as other classifications protected by applicable federal,
state or local laws.




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