Recruiting Operations and Programs Manager

THE WORK:

In this role, you will sit at the intersection of recruiting strategy and operational excellence - responsible for assessing our current state and systematically building the processes that enable our global recruiting team to hire at pace and scale. This is a hands-on role for someone with a builder's mentality who is excited to write the playbook, not just follow one. You'll work closely with the Senior Manager of Recruiting Operations and leaders across the business to drive end-to-end improvements in how we attract, evaluate, and land the best talent. From scaling tooling and optimizing workflows to partnering cross-functionally on hiring quality and data insights, you'll have a direct impact on one of Ripple's most critical business functions.

If you are ready to bring strategic vision, operational rigor, and a passion for continuous improvement to a high-growth global team, we can't wait to hear from you.

WHAT YOU’LL DO:

• Evaluate, implement, and own the end-to-end recruiting tech stack; build relationships with tool partners, integrate new features into existing workflows, and review usage quarterly to drive recruiter behavior


• Lead cross-functional initiatives to scale recruiting processes, partnering closely with team members across People, Engineering, and the business


• Develop and own automated reporting for recruiters and senior leadership - independently and in partnership with the internal BI team - to enable data-driven hiring decisions


• Analyze recruiting data (pipeline health, pass-through rates, candidate experience signals) and translate insights into actionable recommendations for programs


• Advise senior leadership/executives, telling a story with data and crafting hiring strategy


• Build AI-enabled workflows that add efficiency to the recruiting function


• Implement Workday position management for headcount planning, working closely with Finance and People Ops


• Partner with the Media team to redesign and update Talent Brand collateral including video content


• Design and maintain training programs and documentation for all recruiting processes, including new team member onboarding


• Collaborate with the Early Talent team on analytics, talent brand, marketing initiatives, and recruiting events

WHAT YOU'LL BRING: 

• Deep admin-level expertise across modern recruiting systems including Greenhouse, Gem, Workday, Textio; experience implementing Ashby or Ashby reporting and AI tools such as Juicebox and Metaview


• Hands-on experience leading or playing a significant role in HRIS and ATS integrations; comfortable working with APIs and building automations to close process gaps


• Strong background in people analytics or recruiting data management: able to visualize data and tell a compelling story to diverse audiences; basic SQL knowledge


• Executive presence: confident bringing ideas, recommendations, and results to managers and department leaders


• Passionate about systems, tooling, and finding creative solutions to operational challenges; has led full-cycle vendor procurement from market evaluation through implementation


• Builds strong relationships with vendors and drives accountability for results


• Experience with global hiring, including familiarity with GDPR, EEO/OFCCP compliance, and employment considerations for EMEA and APAC regions


• Pro-actively and independently finds opportunities to improve process; thrives in fast-paced, ambiguous environments; brings strong change management instincts and organizational skills


• 4+ years in a senior recruiting operations or people operations role


• Bonus: Experience managing or supporting a data warehouse implementation to enable automated reporting; has built Tableau dashboards from scratch