Red Restaurant Supervisor

The Supervisor is responsible for supervising the activities of the RED Staff. The main concern is to ensure that guests are consistently serviced in a courteous, efficient and unobtrusive manner. The Supervisor will have full responsibility in the absence of management. This position pays $25.00 per hour.

Red is a full service, three(3) meal upscale restaurant and the primary location on property for food & beverage. This role is vital to the success of this great restaurant.

KEY RESPONSIBILITIES

• Ensure optimal performance in the day-to-day operation


• Assist in training of the staff to the Pacific Palms Resort standards


• Assist in interviewing, recruiting, training, and motivating employees


• Ensures the preparation and service of a consistent product


• Ensures that all employees adhere to proper control procedures and comply with all liquor laws


• Assign service personnel duties


• Ensures cost of product is as low as possible without sacrificing quality


• Establish and maintain cohesive and effective employee relations


• Assist in inspecting, daily set-up, presentation and delivery of amenities


• Handle the execution of hospitality


• Assist in set up of par stocks, ordering, stocking and inventory


• Maintain guest contact, checks on every table, uses the guest name when possible


• Conduct administrative work requirements


• Conducts monthly employee meetings, daily line-ups and any other meetings as necessary


• Performs related duties and special projects


• Understands and is the property expert on Outlet Simphony POS system


• Knowledge of Open Table Reservations System.


• Any reasonable request of management


• Assist in any other Outlet as needed or requested by management


• Be happy and make eye contact with all of our guests


• Offer the “best” items not the most “expensive” items.


• There should be “nothing more nothing less” on our tables at ALL times


• Re-fold or replace the napkin when the guests leaves his or her seat


• Open table is our best friend. Record guests notes EVERY SHIFT


• Read the table and give them what they want with finesse and style


• IF the phone is ringing, you need to answer it


• Promote our Chef, GM, our special events, our hotel and other outlets


• Walk our guests to the bathroom, never “point”


• Always step aside when the guest is approaching, smile and let them pass


• Excellent customer service practices


• Adherence to departmental and property standards and procedures


• Teamwork: Works efficiently and effectively as member of a team; communicates and cooperates with property staff

REQUIREMENTS

• At least 2-years of supervisory experience in a full service restaurant


• Previous customer service experience required


• Professional appearance & attitude


• Excellent communication skills


• Able to work varied shifts including evenings, weekends and holidays


• RBS Alcohol Certification. ServSafe California Food Handler Certification required


• High School Diploma or equivalent


• Basic mathematical skills


• Have good knowledge of computer systems