Redemption Experience & Dream Team Department Head

REPORTS TO: Jazzlyn Maldonado

CLASSIFICATION: Full -Time, Exempt (In -Person)

SCHEDULE: Sunday – Thursday | 9:00 AM – 6:00 PM

POSITION SUMMARY

The Redemption Experience & Dream Team Department Head is responsible

for creating, developing, and overseeing the guest and volunteer experience

across Redemption Church. This role ensures that every person who enters

our campus experiences a welcoming, organized, engaging, and life -giving

environment while cultivating a thriving culture of servant leadership

throughout the Dream Team.

This leader provides strategic oversight of the Guest Experience ministry and

Dream Team systems, including volunteer recruitment, training, leadership

development, recognition, scheduling, and retention. The ideal candidate is

highly relational, detail -oriented, visionary, and passionate about creating

exceptional experiences that help people connect with God, the Church, and

community.

ESSENTIAL RESPONSIBILITIES

Guest Experience Leadership

• Champion and cast vision for a culture of excellence, hospitality, and

service throughout all guest -facing environments.

• Create and maintain a seamless first -time guest journey from arrival to

follow -up.

• Oversee all Guest Experience systems, procedures, and standards.

• Ensure all public -facing areas remain welcoming, organized, and guest -

ready.

• Coordinate campus signage, wayfinding, and environmental

experiences for weekends and special events.

• Develop innovative guest engagement opportunities that enhance the

Sunday and event experience.

Dream Team Oversight

• Lead all Dream Team recruitment, onboarding, training, scheduling,

leadership development, and retention efforts along side Department

Head and Director Collegues.

• Build a healthy volunteer culture rooted in excellence, ownership,

honor, and servant leadership.

• Develop and oversee Coach and Captain leadership structures.

• Manage volunteer recognition programs, appreciation events, and

Dream Team celebrations.

• Monitor volunteer engagement metrics and identify opportunities for

growth and improvement.

• Collaborate with department leaders to ensure volunteer staffing needs

are met across all ministries and events.Ministry Areas of Oversight

Provide direct leadership and accountability for:

• Serve Central

• Greeters

• First -Time Guest Team

• Golf Cart Team

• Fun Squad

• Party Plaza

• Guest Experience Hosts

• DJ Team

• Parking Team

Event & Weekend Operations

• Lead Guest Experience and Dream Team execution for all major church

events, conferences, and special initiatives.

• Coordinate volunteer staffing plans for services, conferences, outreach

events, and ministry gatherings.

• Collaborate with Facilities, Production, Security, and ministry

departments to ensure operational excellence.

• Oversee event setup and breakdown processes related to Guest

Experience and volunteer teams.

• Manage event logistics, communication plans, and execution

standards.

Leadership & Administration

• Manage departmental budgets and resources responsibly.

• Maintain departmental calendars, schedules, and planning systems.

• Oversee purchasing, inventory, storage, and maintenance of

departmental equipment and supplies.

• Manage reporting, metrics, and department performance indicators.

• Maintain proficiency in all church databases, software platforms, and

communication systems.

• Participate in interdepartmental planning meetings and collaborative

initiatives.

• Foster strong partnerships with campus leaders and Guest Experience

teams across all Redemption Church locations.Team Development

• Provide coaching, leadership, and pastoral care to volunteers and team

leaders.

• Lead regular team meetings, trainings, and leadership development

opportunities.

• Assist in creating a unified Dream Team culture across all ministries

and campuses.

• Serve as a visible and approachable leader who is accessible to

volunteers and guests alike.

Success Measures

Success in this role is demonstrated through:

• Growth and health of the Dream Team

• Volunteer retention and engagement

• Exceptional guest satisfaction and first -time guest follow -up

• Consistent execution of church services and events

• Strong leadership development pipeline

• Effective collaboration across departments

• A welcoming, organized, and excellence -driven church environment

Important Notice

This job description is not intended to be an exhaustive list of all duties,

responsibilities, or qualifications associated with this position. Responsibilities

may be modified as ministry needs evolve. This document does not

constitute a contract of employment.

Requirements

QUALIFICATIONS

• 1+ years of Guest Experience, Hospitality, Customer Service, or Volunteer

Management experience

• 1–2 years of Project Management, or Operations experience

• Strong leadership, organizational, and communication skills

• Demonstrated ability to recruit, train, and develop volunteers

• High level of initiative with the ability to work independently

• Strong administrative and project management abilities

• Proficiency in Microsoft Office Suite, Salesforce, Planning Center

• Ability to build and maintain healthy relationships with staff and

volunteers

• Detail -oriented with excellent follow -through

• Active participant in the life and culture of Redemption ChurchPreferred

• Experience working in a church or nonprofit environment

• Experience managing large volunteer teams

Physical Requirements

• Ability to lift and carry 10–25 pounds

• Ability to sit or stand for extended periods

• Ability to bend, stoop, and move equipment or materials as needed

Benefits

• Medical, Dental, Vision
  
• Accrued Vacation, front -loaded Sick pay
  
• Retirement Plan Options
  
• Staff Appreciation Days with pay as provided by Leadership
  
• Flex Days as provided by Leadership/ Supervisor