Referral Authorization Specialist

Description

• Proactively reviews Occupational and Physical therapy schedules to determine which patients need referral or prior authorizations
• Verifies patient eligibility (insurance, worker’s comp, MVA)
• Prepares, processes and tracks referrals and prior authorizations through various payer systems, documents all in eCW per protocol
• Makes follow up calls to patients and payers (insurance company, workers comp, etc) 
• Responds to questions and requests from leadership, providers, payers and patients 
• Demonstrate professional communication and problem solving with providers and leadership, participate in process improvement and educate teams on updated guidelines and/or process. 
• Completes other tasks as directed by management.
• Attends staff meetings and continuing education 

Requirements

• High school diploma required, Bachelor’s degree in related field preferred
• Minimum of two years’ experience in medical and/or rehab billing and/or referrals/ prior auths 
• Knowledge of medical terminology required
• Demonstrated ability to handle high volume of calls and claims in a fast paced environment
• Excellent verbal and written communication skills
• Strong computer skills including EMR and MS Office