Referral Coordinator

Description

Terms: Permanent Position/ Full time/ M-F 8 hours daily

Position Summary: The Referral Coordinator is responsible for completing various administrative tasks to support our patients by sending referral documentation to the different outside providers/specialist. Ultimately, you will organize, manage, and deliver referral documents on behalf of us and provide authorizations when needed.  

Principal Duties and Responsibilities:  

Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.  

Ensure complete and accurate registration, including patient demographic and current insurance information.  

Assemble information concerning patient’s clinical background and referral needs.  

Provide appropriate clinical information to specialist.  

Contact review insurance companies to ensure prior approval requirements are met. 

Review details and expectations about the referral with patients. 

Follow up with specialist office to ensure patient was seen for scheduled appointment.  

Verify status of care and request supporting medical records.  

The employee is expected to adhere to all company policies and procedures. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Requirements

Qualifications & Skills: 

Work experience as a Referral Coordinator or similar role.  

Strong customer service focus principles and practices. 

Proficient in computers and relevant software applications and practice management technology.  

Possession of strong problem-solving skills and sound judgement.  

Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.  

Ability to achieve team goals while demonstrating organizational values and utilizing resources responsibly.  

Ability to be proactive and take initiative.  

Exhibit high level of quality through attention to detail and monitoring work. 

Possession of strong organizational skills.  

Excellent verbal and written communication, as well as exceptional interpersonal communication skills.  

Ability to work independently on assigned tasks, as well as to accept direction on given assignments.  

Deals with confidential information and/or issues using discretion and judgement.  

Work Environment & Physical Demands: 

Work is performed in an office setting.  

Physical demands of position: sitting, standing, walking, typing, phone communication, face to face conversation.