Referral Coordinator

Description

Women’s Care is a dedicated women’s health clinic providing compassionate, patient-centered care through all stages of life. Our mission is to ensure every patient receives timely, respectful, and personalized healthcare. We are seeking a Referral Coordinator to support our new patient intake process and help streamline care for individuals referred to our clinic. This role ensures a seamless experience by coordinating initial appointments, verifying insurance, collecting medical records, and guiding patients through their first visit with us.

About the Role:

This is a full-time opportunity working on-site at our Admin location on Coburg Rd in Eugene, OR. This position has an expectation of 40hrs per week, Monday – Friday and we are proud to offer an attractive benefits package. Our Referral Coordinator pay range is $19.59 - $23.61/hr.

What will you do:

· Receive, review, and process patient referrals from external healthcare providers or patients.

• Verify and confirm referral completeness, including required documentation and medical records.
• Contact referred patients to schedule initial appointments, ensuring alignment with provider availability.
• Coordinate appointment times with appropriate clinical teams and ensure necessary pre-visit preparations are completed.
• Verify patient insurance coverage and eligibility.
• Obtain prior authorizations as required by insurance carriers for consultations and procedures.
• Act as a primary point of contact for new patients, addressing questions, concerns, and providing clear instructions.
• Maintain open communication with referring providers, updating them on the status of referrals.

Requirements

What do you need to bring to the role:

• High School Diploma or GED equivalent. 
• One year of medical office experience required.

Competencies that matter to us:

Business Effectiveness: High level of attention to detail to ensure accurate records.

Personal Effectiveness: Strong personal work habits with a high level of accountability and self-management skills that enable desired outcomes. Easily able to adapt and maintain composure, effective at time priority and management, and able to respond to feedback constructively.

Interpersonal Effectiveness: Strong communication skills, a teamwork mindset, and well-developed interpersonal capabilities that enable successful interactions with others. Engages well with the team/patients through respectful and inclusive conduct.

About Women’s Care:

Women’s Care was founded in 1988 and is Lane County’s oldest independent physician group specializing in women’s health. We have five clinic locations within Lane County and hold ourselves to the highest possible standard of care delivery through compassion, respect, and professionalism. Women’s Care takes care of all patients, from adolescence to menopause, and is one of the area’s strongest advocates for women’s health.

Women’s Care is an equal opportunity employer.