Referral Coordinator

We are excited to announce an opening for a Referral Coordinator at our Winter Haven office. As a Referral Coordinator, you will be responsible for keeping track of the patient's referrals and ensuring that patients are scheduled for their recommended non-PCP appointments, maintaining a list of all preferred specialist and ancillary providers, obtaining referral authorization if required by the health plan, scheduling specialist appointments for patients, and communicating respectfully and effectively with patients regarding appointments.

Key Responsibilities

• Supports the clinical team with the verification of all referrals created by IMA providers.
• Obtains timely referral authorization required by the patient’s health plan, if applicable, and follows up daily on pending actions needed to complete a referral.
• Process routine, urgent, and STAT referrals in accordance with company protocol.
• Proactively scheduled patient appointments and confirmed with patients and physicians.
• Confirms and documents all steps of the referral process to include authorization, outgoing and incoming faxes, fax received confirmation, outreach, and scheduling. 
• Include appropriate clinical documentation by fax, including the last office visit, pertinent tests, and specialist agreement forms, in accordance with company protocol.
• Maintains the current list of all preferred specialist and ancillary providers.
• Document all interactions of the referral process within the EMR 
• Utilize the prior authorization resource tools to determine authorization requirements 
• Attaches the digital copy of the insurance authorization approval to the patient's referral/chart. 
• Process patient documents according to company protocol
• Collaborates with the Referral Manager and Network Manager to help identify preferred network of specialists by health plan, identifying specialists to the Network Manager who perform above or below IMA expectations.

• High school diploma or General Education Degree (GED) 
• Minimum 1-3 years of Referral Coordination or related clinical experience 
• Minimum of 1-3 years of Electronic Medical Record (*EMR) Experience (eClinical Works - eCW Preferred)
• Knowledge of insurance plans, ICD-10, and CPT codes
• Understanding of medical terminology
• Knowledge of Managed Care Services.
• Effective Communication Skills (Written and Oral) 
• Excellent interpersonal relationships and customer service skills
• Exceptional time management and organizational skills
• Ability to travel for training if applicable
• Bilingual in Spanish and English (Preferred)

About IMA Medical Group

IMA Medical Group is a visionary and dynamic company focused on high-quality primary care services, with doctors and professionals dedicated to the health and well-being of the elderly. With more than 20 locations throughout Central Florida, we reiterate our commitment to providing quality medical care and an exceptional experience on each visit. That is the peace of mind and convenience that our patients deserve.

What We Offer

• A welcoming and inclusive work environment
• Opportunities for professional growth and development
• Competitive salary and benefits package
• Health, Dental, and Vision Insurance
• 401(K) Retirement Plan with Matching
• Voluntary Short & Long-Term Disability
• Employer-Paid Life Insurance
• Paid Time Off, Floating Holidays, and Paid Major Holidays
• Employee Assistance Program (EAP)

How to Apply

ARE YOU READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you are right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

IMA Medical Group is an Equal Opportunity Employer (EOE) and we comply with all federal, state, and local anti-discrimination laws, regulations, and ordinances.

IMA Medical Group participates in E-Verify, as required by the Florida Medicaid program.

IMA Medical Group maintains a drug-free workplace in accordance with applicable Federal and State laws.