Referral Coordinator

Job Title: Referral Coordinator
Location: Fortuna Family Medicine, Inc.
Job Type: Full-Time
Reports To: Front Office Manager

Position Summary:

Fortuna Family Medicine, Inc. is seeking a detail-oriented and proactive Referral Coordinator to join our primary care team. This role is essential in coordinating referrals from our office to specialty providers, ensuring follow-up, tracking referral statuses, and maintaining compliance with healthcare regulations. The ideal candidate will also be the point of contact for patient inquiries related to referrals and orders.

Key Responsibilities:

• Coordinate outgoing referrals from primary care to specialty providers and ancillary services.
  
  


• Ensure all referrals are authorized, scheduled, and tracked through completion.
  
  


• Follow up with patients and specialty offices to verify appointment attendance and obtain visit reports.
  
  


• Maintain accurate and up-to-date records of all referrals, diagnostic orders, and specialist reports in the EHR.
  
  


• Work closely with providers and clinical staff to ensure timely communication of referral outcomes.
  
  


• Handle incoming calls related to referrals, imaging, labs, and other patient inquiries.
  
  


• Ensure compliance with HIPAA, clinic policies, and health plan requirements regarding referrals and documentation.
  
  


• Communicate with insurance companies as needed for referral or authorization processes.
  
  


• Assist with reporting and audits related to referral metrics and quality initiatives.
  
  


• Support patient education regarding their referrals and what to expect from specialist visits.
  
  

Qualifications:

• High School Diploma or equivalent required; some college or medical office training preferred.
  
  


• 1–2 years of experience in a medical office, in referrals or care coordination.
  
  


• Strong understanding of healthcare referral processes, insurance requirements, and EHR systems (e.g., EPIC, eClinicalWorks, etc.).
  
  


• Excellent communication, organizational, and follow-up skills.
  
  


• Ability to multitask and prioritize in a fast-paced environment.
  
  


• Detail-oriented and committed to maintaining patient confidentiality and regulatory compliance.
  
  

Preferred Skills:

• Familiarity with local specialists and healthcare networks
  
  


• Knowledge of medical terminology and insurance authorization workflows