Referral Coordinator

JOB SUMMARY:

The Referral Coordinator is responsible for coordinating & processing referrals as requested by our providers for patients that are in need of internal & external consults, working closely with the clinical staff, outside care providers and our patients getting them scheduled and seen appropriately.

DUTIES AND RESPONSIBILITIES:

· Ensure referrals ordered for multiple locations are processed the same day to next day

· Arrange & coordinate appointments for patient’s outside our offices

· Scheduling patients with our internal specialists for Neurosurgery, Rheumatology, Behavioral Health, Addictionology & Pain Management when ordered

· Reviewing referral diagnosis codes & CPT codes as we process the referral

· Collecting pertaining documentation for each referral and working closely with our providers, patients, & outside care providers

· Weekly reports tracking outgoing referrals, home health referrals, & SCS

· Following up in a timely manner on phone notes, referral status updates, voice mails, & emails pertaining to outgoing referrals

· Collaborates with NSG coordinator, scheduling, & pre-authorizing teams regarding procedures, office visits, home health & insurance

· Import vital documents into patient’s charts pertaining to referrals, procedures, & home health

· Has regular and predictable attendance.

· Adheres to Advanced Pain Care policies and procedures.

· Performs other duties as assigned.

QUALIFICATIONS:

· Prior clinical, medical or marketing experience

· Knowledge of medical terminology desired

· Great customer service skills

· Organization & time-management skills

KNOWLEDGE AND SKILLS:

· Basic knowledge of how a healthcare organization operates

· Ability to comprehend speech and effectively communicate with others

· Must understand, follow, and convey written and oral instructions

· Ability to establish and maintain cooperative working relationships

· Compliance with the attendance policy

· Compliance with continuing and mandatory education programs

· Ability to prioritize and handle multiple tasks

· Ability to function independently without constant supervision

· Enthusiastic personality and high motivation to excel and grow within the company

WORKING CONDITIONS:

Environmental Conditions: Medical Office environment

Physical Conditions:

· Generally works normal office hours but may sometimes work evenings or weekends

· Works in the field and from home office

· Must be able to drive to a variety of locations to conduct work

· Must be able to sit and/or stand for prolonged periods of time

· Must be able to bend, stoop and stretch

· Must be able to lift and move boxes and other items weighing up to 25 pounds.

· Requires eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.