Referral Coordinator

Salary :

$19 - 25 hourly

Company : Heartland Community Health Center

Job Type : Full Time

River City, Lawrence

Job Description - Referral Coordinator

Job title	Referral Coordinator
Reports to	Clinical EHR Superuser
Status	Non-Exempt/Hourly ($19.00 - $25.00)

Job purpose

The Referral Coordinator is an integral part of Heartland’s clinical team who is responsible to coordinate all patient referrals at the request of the providers. Will schedule all appointments necessary, coordinating with the patient and the outside Providers. Will notify patient of said appointment and give any instructions if needed. Will enter all referrals into the eCW system, will track and record reports as they are received.

Duties and responsibilities

Track and coordinate all patient referrals and radiology orders

Schedule patients for referral appointments and radiology appointments as needed

Notify patient of all upcoming appointments and any instructions, if needed

Attach report to referral after appointment date

Follow up with patient/facility if report is not received after appointment date

Fax clinical information or medical records to outside facilities as indicated

Assist with scanning documents into the patient’s chart and assign to appropriate provider

Attend required meetings and trainings as assigned

Other related duties or responsibilities the clinical staff or supervisor may assign when need arises

Qualifications

Preferred medical office experience, knowledge of medical terminology and HIPAA

Ability to work with clinical staff to handle pressure from multiple patients, staff, and providers

Commitment to the mission of Heartland

Exhibits the ability to manage time well and work under stressful conditions with an even temperament

Displays ability to establish and maintain harmonious working relationships with other employees and the public

Demonstrates ability to understand and follow oral and written instructions

Ability to learn about patients and their challenges

Must have the ability to address sensitive issues in a confidential manner

Must have basic computer skills including word processing, basic knowledge of office procedures, and business machines

High school diploma or equivalent

Working conditions

Sits and walks throughout the day

Handles emergency or crisis situations

Subject to many interruptions

Must be able to function in a high stress, fast pace environment

Job tasks are performed in close physical proximity to other people

Requires working indoors in environmentally controlled conditions

Requires dealing with unpleasant, angry, or discourteous people and other conflict situations

Physical requirements

Requires the ability to work at a desk and computer for extended periods of time

Requires occasional light lifting (under 10lbs)

Requires using hands to handle, control, or feel objects, tools, or controls

Requires standing and walking

Details

Full time job that averages 40 hours per week, Monday through Friday as scheduled.
- Hours are generally between 8am-5pm as scheduled and may be altered by supervisor(s) as needed

Location: Heartland Community Health Center River City

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Referral Coordinator

Job Description - Referral Coordinator

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