Employment Status:

Full time

Shift:

Day (United States of America)

Facility:

2301 Brambleton Ave SW - Roanoke

Requisition Number:

R161073 Referral Coordinator - Central Resource Center (Open)

How You’ll Help Transform Healthcare:

The Referral Coordinator performs core referral functions, including scheduling, referral authorization, and medical record maintenance for a practice, clinic, or department. Coordinates care related to screening, diagnostic, and therapeutic services, ensuring accuracy and efficiency. Serves as a resource for patients, providers, staff, and external partners while maintaining professionalism, confidentiality, and effective communication.

The Referral Coordinator

• Ensures referral requests are scheduled timely in accordance with established procedures, including patient visits, testing, procedures, and surgeries.

• Maintains working knowledge of clinical information systems for scheduling, registration, and reporting functions.

• Ensures accurate entry of insurance, demographic, and eligibility information in accordance with established procedures.

• Verifies referral and authorization requirements and completes processes within required timeframes.

• Provides high levels of customer service to patients, visitors, clinical staff, and team members.

• Supports team, practice, or department needs including administrative work, data entry, medical record management, and report completion.

• Participates in special projects as assigned by leadership.

• Provides directions and assistance to patients and visitors as needed.

• Communicates effectively with management, clinical staff, and internal and external customers.

• Maintains confidentiality and handles sensitive information appropriately.

• Manages changing priorities and workload interruptions while operating office equipment.

• Handles difficult situations with tact and diplomacy.

• Interacts directly with patients, visitors, staff, vendors, and providers in various settings.

• Participates in referral-related training, meetings, and ongoing education.

• Serves as a resource for referral-related questions and guidance.

What We Require:

Education: Associate degree required or 2 years of experience may be considered in lieu of degree.

Experience: None.

Licensure, Certification, and/or Registration: Virginia MLTSS (UAI) Certification required upon completion of orientation and must be maintained throughout employment.

Other Minimum Qualifications: Advanced computer skills with knowledge of Microsoft Word, Excel, Access, word processing, spreadsheet, presentation, and database software required. Excellent communication and organizational skills required.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.

Recruiter:

DANA JOHNSON

Recruiter Email:

[email protected]

For more information, contact the HR Service Center at 1-800-599-2537.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color,  religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-599-2537, 8:00 a.m. to 4:30 p.m., Monday through Friday.

For more information on E-Verify: https://www.carilionclinic.org/eoe-e-verify-and-right-work-policies

Benefits, Pay and Well-being at Carilion Clinic

Carilion understands the importance of prioritizing your well-being to help you develop and thrive.  That’s why we offer a well-rounded benefits package, and many perks and well-being resources to help you live a happy, healthy life – at work and when you’re away.

When you make your tomorrow with us, we’ll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

• Comprehensive Medical, Dental, & Vision Benefits
• Employer Funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Onsite fitness studios and discounts to our Carilion Wellness centers
• Access to our health and wellness app, Personify Health
• Discounts on childcare
• Continued education and training