Referral Coordinator - Maple Creek

Referral Coordinator

Main Function:

To coordinate and schedule new patient appointments by phone and fax from referring physicians’ offices

Reports to:

Scheduling Supervisor

Job Duties:

• Provides initial contact for referring physicians’ offices to schedule new patient appointments
• Receives patient records via fax or email for review prior to scheduling appointment
• Put appointments on appointment book, notify patient and referring physician’s office of time and date
• Prepares patient paperwork and instructions
• Mails out new patient packets
• Answers phone calls and instant messaging regarding new patient appointments

Working Conditions:

• Controlled environment
• Some exposure to seriously ill patients
• Good attendance required

Emotional Factors:

Some stress involved in dealing with physicians and patients in a fast-paced environment while performing multiple tasks

Physical Requirements:

• Sitting for long periods of time in front of computers
• Requires good dexterity and range of motion
• Ability to use repetitive motion working on computers

Job Skills Required:

• Requires good communication skills
• Must be people friendly
• Must possess basic telecommunication skills, computer skills, and exhibit courtesy and patience

Education:

High school diploma or GED