Referral Coordinator - Medical Assistant (MA)

MA:*Eligible for a $2,500 sign on bonus*

About Jordan Valley Health:

Jordan Valley Health (JVH) is a mission-driven organization dedicated to improving the health of individuals and families in underserved communities. We provide comprehensive healthcare services including primary medical, dental, vision, and behavioral health. Our mission is simple: Improve our community’s health through access and relationships. By working collaboratively with partners and continually innovating, JVH strives to be a leader in providing essential healthcare for the underserved, ensuring everyone in our community has access to quality healthcare.

Job Summary:

The Referral Coordinator works closely with outside agencies and coordinates appointments for testing or necessary care for patients per the request of the provider that must be made outside of the Jordan Valley clinic. The Referral Coordinator may also perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Key Responsibilities:

 JVH works within the context of a patient centered medical home and from a team approach. The team includes the primary care provider and other JVH staff, as well as the patient and the patient’s family. Outside specialists and other community partners may also play a role in the team-based care. The goal of the team is to promote timely access to care, comprehension and continuity of care, as well as the enhancement of patient health. As such, your position will require you to collaborate within the team and perform duties in-line with this team-based healthcare delivery model. 

• Contact patients within 72 hours of discharge from either emergency room visit or hospital stay.
• Perform medication reconciliation with patients
• Advise and schedule appropriate follow-up appointments.
• Follow-up on referrals to ensure that appointment was kept and results have been communicated back to patient and clinic.
• Request appropriate medical records
• Assist with scheduling referrals to specialties
• Work reports to schedule visits for appropriate health maintenance and follow-up visits.
• Work reports to identify non-compliant patients and reach out to those patients.
• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible and courteous environment.
• Promotes effective working relations and work effectively as part of a team to facilitate the Clinic’s ability to meet its goals and objectives. Utilize nursing knowledge and skills in the safe implantation of basic preventative, therapeutic, and nursing care of assigned patient as evidenced by documentation and observation of positive patient care outcomes.
• Administers medication accurately, observing patient response, as evidenced by documentation in the medical record and lack of negative outcomes.
• Maintain and coordinate communication among patient, staff, and physician as evidenced within medical record, client, and health care team feedback.
• Report patient needs/programs and observations regarding patient’s condition to the physician
• Work collaboratively with other members of the healthcare team in coordination of the patient’s care as evidenced by other department feedback.
• Participates in staff development programs.
• Takes direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Participates in continuing education activities and obtains required contact hours.
• All other duties as assigned.

Benefits Overview:

• Medical and Prescription Drug Coverage: Three comprehensive plan options (Buy-up, Base, and High Deductible) through UnitedHealthcare's Choice Plus network, covering various deductibles and out-of-pocket limits. Includes access to telemedicine services via Teladoc.
• Health Savings Account (HSA): Available for employees in the High Deductible Plan with employer contributions and tax advantages.
• Flexible Spending Account (FSA): Options for both healthcare and dependent care FSAs, allowing pre-tax contributions for qualified expenses.
• Dental and Vision Coverage: Dental insurance through Cigna’s DPPO network and vision coverage through EyeMed’s Insight network.
• Retirement Plan: Pre-tax and Roth 403(b) retirement plans with a 5% employer match starting after 30 days of employment.
• Life and Disability Insurance: Basic Life and AD&D insurance provided at no cost, with the option to purchase additional coverage. Long-term and short-term disability insurance are also available.
• Employee Assistance Program (EAP): Free confidential support for personal and professional challenges, including counseling and crisis intervention.
• Additional Voluntary Benefits: Options for critical illness, accident, hospital care, and pet insurance through MetLife.
• Pay on Demand Available

Holidays:

• Nine paid holidays per year.

Health Requirements:

All employees are required to provide proof of vaccination for Flu, Hepatitis B and Tuberculosis (TB) as part of our commitment to maintaining a safe and healthy workplace.

Application Process:

Interested applicants should submit a resume and cover letter through the JVH career portal at Careers & Education - Jordan Valley. Applications will be accepted on a rolling basis until the position is filled.

Jordan Valley Health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Required Qualifications:

• 1-3 years relevant clinical experience or current valid medical assistant credentials.
• Job experience that demonstrates an understanding of medical terminology
• Prior job knowledge and use of electronic medical records.
• Basic Life Support (BLS) required, must obtain within first 90 days of employment.

Preferred Qualifications

• Graduation from a medical assistant program.
• High school diploma or GED preferred