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Referral Coordinator (Urology

Job Description - Referral Coordinator (Urology

Description
Under direct supervision, responsible for assisting with coordination of referrals, authorization, scheduling of patients and record keeping.

Responsibilities
  • Triage's patient inquiry and physician referral calls to coordinate intake of new patients; completes new patient pre-registration and scheduling.
  • Completes clinical assessment based on a phone interview with patient, family members or patient's physician; provides educational information.
  • Obtains patient records and full demographic data; enters the information into the computer for pre-registration.
  • Updates and relays information to patients or physicians about clinical activity.
  • Maintains the schedule for residents and faculty.
  • Assembles records for chart audit.
  • Performs all other duties as assigned.


Qualifications
  • Ability to operate a multi-line telephone system while providing excellent service.
  • Strong organizational and attention to detail skills.
  • Ability to establish and maintain effective working relationship with patients, employees and the public.
  • Ability to maintain strictest confidentiality and adherence to all HIPAA guidelines/regulations.


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