Referral Coordinator/Medical Assistant

Position/Title: Referral Coordinator/Medical Assistant 

Reporting/Department Head: ADON and Contact Center Manager

*FLSA Status – Non-Exempt 

*EEO Category – Service Worker

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Our Mission: To improve lives by providing convenient, comprehensive, high-quality healthcare to every person in every community that we serve.

Our Vision: CCHN will maintain its position as the leading community health center in the state and become a model for all other healthcare organizations to follow.

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MAJOR FUNCTION: The Referral Coordinator provides medical support services to assist patient with managing health.  

QUALIFICATIONS: 

• HS Diploma or equivalent
• Medical Assistant Certification
• Medical background a plus
• Familiar with Electronic Health Records,      referral modules
• Medical Terminology
• Ability to communicate well
• Computer skills

ESSENTIAL RESPONSIBILITES:

· Maintains a referral log

· Assist with call backs, to patient’s insurances and outside providers when referring to all referrals

· Maintain EHR referral inbox

· Initiates referral in timely manner

· Refer patient to providers that participate with their insurance plan

· Make referral arrangement if needed (scheduling appointments)

· Assist with closing the referral loop

· Generate reports from referral module

· Actively participate in all require meetings

· Responding to email from referral module pertaining to referral submitted

OTHER JOB DUTIES:

· Ability to sit for long periods of time

· Other duties as assigned by department head

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description.

EOE